Housekeeping Clerk

Company Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

Job Description

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Housekeeping Clerk. As a Housekeeping Clerk your attention to detail will show the Housekeeping team that you are committed to providing luxury Guest experiences.

What you will be doing:

Reporting to the Director, Housekeeping, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Follow departmental policies, procedures and service standards
• Initiate and maintain effective communication within the housekeeping department and other departments
• Ensure prompt handling of all guest requests and timely follow up
• Assign room tasks to Room Attendants as required
• Ensure timely preparation of turn down sheets
• Responsible for accurate tracking of lost and found items in the log, the tracking of all inquiries and timely shipment
• Responsible for the sign in and out of all room keys and key inventory
• Ensure the cleanliness of Housekeeping office, back room and outside back recycling area
• Supervise the supply, proper use and care of equipment, linen and cleaning supplies
• Report all maintenance deficiencies and follow through with repairs in rooms and surrounding areas
• Maintaining of room statuses at the end of the day and hourly updates of numbers and room statuses in cooperation with Supervisors throughout the day
• Responsible for the effective operation of the housekeeping department in the evening
• Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
• Following all safety and sanitation policies
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected
• Other duties as assigned

Qualifications

Your experience and skills include:

• Housekeeping experience required; candidates with housekeeping supervisory experience preferred
• Proven leadership ability required
• Computer knowledge of programs, Microsoft Word, Excel, Property Manager, Royal Service Manager, and exceptional typing skills strongly preferred
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to multi-task, work well under pressure in a fast-paced environment and meet deadlines
• Ability to work cohesively with fellow colleagues as part of a team with minimal supervision
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Additional Information

Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,

What is in it for you:

• Starting rate of pay: $18.62 per hour
• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Banff & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Jasper Park Lodge Golf Courses.

About the Application Process: At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

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