Job Description: Senior Business Analyst – Health Application ServicesPosition TitleSenior Business Analyst – Health Application ServicesClientService New Brunswick – Health Application ServicesPosition TypeFull-time contract role
Work LocationNew Brunswick, Canada. Remote work within New Brunswick may be available subject to client approval. Onsite work may be required based on operational needs.
Role SummaryService New Brunswick is seeking a qualified
Senior Business Analyst to support Health Application Services in the analysis, documentation, testing, implementation, and support of health application technology solutions. The successful candidate will work with business stakeholders, clinical users, technical teams, subject matter experts, and application support teams to define business needs, document requirements, support solution design, assist with application testing, and contribute to successful deployment of health technology solutions.
The Senior Business Analyst will be expected to work both independently and collaboratively within a team environment and must be capable of producing high-quality business analysis documentation, workflow diagrams, testing documentation, presentations, and stakeholder communication materials. This role is aligned to the requirements in the Service New Brunswick SOW and response matrix.
Key ResponsibilitiesThe Senior Business Analyst will be responsible for:
- Eliciting, analyzing, validating, and documenting business and solution requirements.
- Working with stakeholders and subject matter experts to identify business priorities, desired outcomes, and core business capabilities.
- Supporting solution analysis and design activities for health application services.
- Documenting current-state and future-state business processes, workflows, and system interactions.
- Preparing business requirements documents, process documentation, workflow diagrams, presentations, reports, testing documentation, and implementation support materials.
- Planning, supporting, and documenting application testing activities.
- Supporting implementation and deployment of application changes into production environments.
- Working with clinical, business, and technical stakeholders to investigate issues, clarify requirements, and support resolution of incidents or application change requests.
- Facilitating meetings, workshops, interviews, and presentations with stakeholders.
- Developing or contributing to operational procedures, standards, and policy documentation to support identified business outcomes.
- Working in a mixed delivery model requiring both collaborative teamwork and autonomous task execution.
- Communicating clearly and professionally in English, both orally and in writing.
Mandatory RequirementsM1 – EducationThe candidate must have a
bachelor’s degree in Business Administration, Computer Science, or a related discipline. An equivalent combination of education and experience may also be considered.
M2 – Communication SkillsThe candidate must have
excellent written and oral communication skills in English.
The candidate must be able to produce and present business and technical documentation such as:
- Business requirements documents
- Functional and non-functional requirements
- Process and workflow documentation
- Meeting notes and decision records
- Test plans and test result summaries
- Implementation support materials
- Stakeholder presentations
- Status reports
- Operational procedures and user-facing documentation
M3 – Clinical Information Systems ExperienceThe candidate must have demonstrated experience working with
Meditech or Allscripts Clinical Information Systems.
M4 – IM/IT Business Analysis ExperienceThe candidate must have at least
7 years of demonstrated experience in Information Management and Information Technology, including proven experience as a Business Analyst performing the following activities:
- Eliciting requirements
- Analyzing business and system needs
- Documenting solution requirements
- Supporting solution analysis
- Contributing to solution design
- Working with business and technical stakeholders
M5 – Canadian Health Technology or Clinical ExperienceThe candidate must have at least
2 years of demonstrated experience working in a health-related technology or clinical field in a Canadian jurisdiction.
M6 – AvailabilityThe candidate must be available to start work immediately in New Brunswick on the date specified in the SOW.
M7 – Single Candidate SubmissionThe vendor must submit only
one candidate for this opportunity.
Scored RequirementsS1 – Senior Business Analyst Team ExperienceThe candidate must have at least
5+ years of experience working as a Senior Business Analyst within a team environment, where the candidate performed tasks in both collaborative and autonomous modes.
This includes experience:
- Working with project teams, application teams, business users, and technical resources
- Managing assigned BA tasks independently
- Collaborating with stakeholders to clarify requirements and business needs
- Supporting project delivery through analysis, documentation, and stakeholder coordination
S2 – Application Testing and ImplementationThe candidate must have at least
5+ years of demonstrated experience in application testing and implementation.
This includes experience:
- Planning test activities
- Preparing test scenarios, test cases, or test scripts
- Supporting user acceptance testing and system testing
- Executing or coordinating testing activities
- Documenting test results
- Tracking defects, issues, and resolutions
- Supporting deployment of solutions into production environments
- Assisting business and technical teams during implementation
S3 – Subject Matter Expert and Stakeholder EngagementThe candidate must have at least
5+ years of demonstrated experience engaging with subject matter experts to define and communicate business needs.
This includes experience:
- Working directly with SMEs, business users, clinical stakeholders, and technical teams
- Articulating business priorities
- Defining desired business outcomes
- Identifying and describing core business capabilities
- Translating stakeholder needs into clear business and solution requirements
- Facilitating discussions to resolve gaps, issues, and process questions
S4 – Communication and Presentation ExperienceThe candidate must have at least
5+ years of experience demonstrating effective interactive communication and presentation skills as a Senior Business Analyst.
This includes experience:
- Facilitating workshops and meetings
- Delivering presentations to business and technical audiences
- Communicating complex information clearly
- Preparing executive, stakeholder, or project-level presentation materials
- Supporting decision-making through clear documentation and communication
S5 – Business Process and Workflow DocumentationThe candidate must have at least
5+ years of experience documenting and diagramming business processes and workflows.
This includes experience:
- Creating current-state and future-state process maps
- Documenting business workflows
- Diagramming system interactions
- Creating process flow diagrams using tools such as Microsoft Visio
- Validating workflows with stakeholders and SMEs
S6 – Operational Procedures, Standards, and PoliciesThe candidate must have at least
5+ years of experience developing operational procedures, standards, and/or policies to achieve business outcomes.
This includes experience:
- Drafting operational procedures
- Developing standards or guidelines
- Supporting process improvement initiatives
- Documenting new or revised business processes
- Creating materials that support consistent operational execution
S7 – Professional CertificationThe candidate should hold a current certification from a recognized professional business analysis or related association, such as:
- PMI-PBA
- IIBA-CBAP
- ITIL
- Six Sigma
- Other relevant business analysis, process improvement, or IT service management certification
The candidate must provide the certification name and date achieved.
Required Skills and CompetenciesThe ideal candidate will demonstrate:
- Strong business analysis skills in IM/IT environments
- Experience in Canadian healthcare technology or clinical settings
- Experience with Meditech or Allscripts Clinical Information Systems
- Strong requirements elicitation and documentation skills
- Strong stakeholder engagement and facilitation skills
- Ability to work independently and within a team
- Experience supporting application testing and production implementation
- Ability to document business processes and workflows
- Strong written and verbal communication skills in English
- Ability to produce professional documentation and presentation materials
- Strong analytical, problem-solving, and issue-resolution skills
- Ability to work with clinical, business, and technical stakeholders
Preferred Tools and Documentation ExperienceExperience with the following tools and document types is preferred:
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Visio
- Requirements traceability documents
- Business requirements documents
- Workflow and process diagrams
- Test plans and test result documentation
- Implementation support documentation
- Operational procedures and standards
- Incident management systems, including Remedy or similar tools
DeliverablesThe Senior Business Analyst may be required to produce the following deliverables:
