DS-NU26-49 Assistant Supervisor, Developmental Service Homes

ABOUT US

Springboard's mission is to build stronger communities by helping youth and adults develop the skills they need to reach their full potential. As a charitable organization, we deliver innovative, professional and diverse programming by establishing partnerships between our clients and their community. Springboard’s program areas include community justice, employment, developmental services, youth justice, Weed out The Risk and The Community Learning HUB.

WHO WE ARE

People are at the center of everything we do. We foster opportunities for skills development, personal growth and social interaction. We also actively promote work/life balance and mental health supports. We foster communication across the agency, from our Town Halls to our quarterly Springboard orientations. We are a learning organization and our people have the opportunity to provide feedback into all areas of the organization.

We have an active Employee Engagement Committee that focuses on connecting staff through communication, a rewards and recognition program, career development initiatives and social/team building opportunities. Springboard offers a comprehensive benefits package for full time, permanent staff and, a savings plan for all permanent positions.

THE OPPORTUNITY

Job Class

Non-Union

Department

Developmental Services

Location

East York Ontario

Status

Full-time, Permanent

Pay Rate

$60,325 per annum

Vacancy Number

DS-NU26-49

Number of vacancies

1

Available

Immediately

Hours/Shifts

Monday to Friday: 9:00 to 5:00 or 11:00-7:00 pm (Rotational On-call Duties Required)

Schedules are subject to change to meet departmental needs.

Our program offers a unique and innovative approach to skills development and transition planning to men with developmental disabilities and/or dual diagnosis, 18 years of age, and older. We foster an inclusive and supportive environment within the home where people can create and achieve their individual goals. Skill development includes a range of areas from nutrition, budgeting, social networking, household management and self-care to community safety and employment.

This leadership role supports a team to deliver supports, counselling and life skills facilitation to the people we support to ensure a safe environment to learn and thrive.

Key Responsibilities

• Support the SLH leadership team to oversee the day-to-day aspect of the program, including ensuring the home is a safe and supportive environment
• Manage staff schedules and provide support in financial and budget matters
• Coach and develop a staff team to enable high performance and support them in achieving their goals
• Contribute to program development and implementation by:
• Assessing, developing and evaluating programs for continuous improvement to ensure we are meeting the needs of the people we support
• Build relationships with community partners so that we can leverage programs and services offered for the people we support
• Participate in fund development activities
• Support in case management by:
• Reviewing progress in all life skills areas to independence based on individual’s Individual Support Plans, and related documentation (e.g., Personal Outcome Measures, case notes, case conference minutes)
• Collaborate to problem solve and provide support to staff team and/or person supported on any incidents or serious occurrences
• Participate meetings with families/supports with Case Manager.

Requirements

QUALIFICATIONS & SKILLS

• A post-secondary diploma in Social Services, Social Work and/or related field
• Preferably 2 years of experience in a leadership role, experience with staff supervision and staff scheduling
• Demonstrated experience in managing family dynamics and crisis situations
• Direct experience engaging with diverse populations and an ability to apply a culturally responsive lens to all interactions, including with supported individuals, staff, and community partners.
• Experience working from a harm reduction framework when supporting individuals in service.
• Excellent understanding and working knowledge of how to support work life balance within 24 hour operational teams.
• Strong Leadership skills to foster a space where staff can thrive
• Excellent written and verbal communication skills to communicated effectively with all stakeholders, including individuals supported, staff, funders, and families
• Ability to resolve conflict in ways that are respectful and align with Springboard values
• Ability to build and develop relationships with all stakeholders
• Program planning and development skills to implement, evaluate and modify new and existing programs as needed
• Ability to advocate for a diverse client and staffing group
• Financial skills to oversee the program, including, overseeing financials and recording procedures, payroll, statistics and other related activities rotational on call duties.

CORE COMPETENCIES FOR A SUCCESSFUL CANDIDATE:

• Leadership – capacity to work creatively, constructively and effectively with individuals, families, organizations and communities to promote social inclusion and social change and address individual and social problems
• Openness to Feedback – ability to receive constructive feedback in a positive manner, create and implement a plan to address the feedback and effectively communicate feedback to others
• Accountability - responsible for own actions, behaviors, performance and decisions; providing leadership, being proactive toward challenges, identifying areas of opportunities and taking ownership in finding solutions for own situations and reporting staff
• Conflict Management – de-escalation of conflict, mitigation and prevention. Leading team effectively during challenging situations towards solutions and by identifying best debriefing/supports tools
• Time Management & Autonomy - effectively functions independently or within a team; handles the requirements and tasks involved with accomplishing goals and meeting competing deadlines in an organized manner, managing 24/7 Operations, proactively
• Problem Solving & Collaboration– define issues and discover solutions, collaborate on and communicate strategies with colleagues and Senior staff; ability to address issues and implement solutions that improve service delivery. Sees the importance of thinking outside of the box
• Empathy & Integrity- Being honest, having strong ethical principles and values; including being reliable and empathic when listening and leading. Attributes of a great leader include recognizing emotions, staying out of judgement and perspective taking
• Critical Thinking – ability to analyze information in the moment and conceptualization of how to apply and evaluate responses and reasoning, knowing when to delegate and follow up as required/needed
• DEI/Anti-Oppressive Practices - comprehension and application of current frameworks and change influencer to work towards inclusion and Diversity. Familiarity of the Social Inclusion Act 2008 and how it impacts people we serve

APPLICATION INSTRUCTIONS

Thank you for your interest in working with Springboard. Please submit cover letter and resume in one document. Employment requires satisfactory CPIC, references and proof of education. Deadline for internal applications is June 8, 2026 and Deadline for external application is June 15, 2026. Only selected candidates will be contacted.

Resumes received after the above-stated deadline will be considered at the discretion of the hiring supervisor. No phone calls please. Thank you for applying.

AI in our Hiring Process: We use an application tracking system with AI-assisted tools to help us stay organized and review applications efficiently. While technology supports the process, it never replaces human judgment. Every application is personally reviewed by the hiring manager, and all hiring decisions are made by people — not AI.

Springboard values the diverse skills and experiences and is committed to an inclusive and accessible environment. Accommodations are available throughout the recruitment process upon request.