Journeyperson Plumber & HVAC Technician

We are hiring a Plumber/HVAC Technician in Red Deer, AB!

Action Furnace has built its reputation as Alberta's most trusted residential HVAC company — and now we're bringing that same winning culture, top-tier compensation, and obsession with customer experience to plumbing. This is your chance to get in on the ground floor of something big.

Action Furnace Plumbers are responsible for the installation, repair, and maintenance of residential plumbing systems. This role requires skilled, safety-focused professionals who deliver high-quality workmanship, clear customer communication, and an exceptional in-home experience while ensuring all work is completed safely and in compliance with applicable codes and company standards.

Perks and benefits to working at Action Furnace:

• RRSP Matching Program
• Benefits including medical, dental, and health spending account
• Company supplied iPhone and iPad - tools that make your job easier
• Take Home Van - Start your day on your own terms
• Flexible schedule - because life matters outside of work
• Growth opportunities - we promote from within and love seeing our people level up

Responsibilities:

This position will include, but not be limited to the following:

Technical Expertise & Problem Solving

• Accurately diagnose a wide range of residential plumbing issues by assessing system performance, identifying root causes, and evaluating both immediate and long-term impacts on the home.
• Determine the best repair or replacement solutions, balancing quality, code requirements, and customer needs.
• Tackle complex, recurring problems with sharp technical instincts and hands-on know-how.
• Use the right tools and diagnostic techniques to nail every assessment and deliver reliable results.
• Maintain and continuously expand technical expertise by participating in ongoing training, certifications, and professional development to stay current with plumbing technology, tools, and industry best practices.

Customer Communication & Experience

• Clearly explain your findings and recommendations to customers without pressure or technical jargon.
  
• Address customer questions and concerns with patience, professionalism, and empathy.
• Set clear expectations around timelines, scope of work, and outcomes to build trust and confidence.
• Consistently represent Action Furnace’s values by delivering a positive, respectful, and professional in-home experience at every visit.

Customer Education and Solutions

• Walk customers through repair-vs-replace options clearly and honestly.
• Identify ethical, customer-focused opportunities for system upgrades, replacements, or preventative solutions that enhance reliability, efficiency, and long-term performance.
• Educate homeowners on how their plumbing systems operate, common maintenance needs, and warning signs of future issues.
• Introduce and explain maintenance plans, membership programs, and proactive service options that help customers protect their homes and avoid unexpected repairs.
• Ensure all recommendations align with Action Furnace’s commitment to integrity, quality workmanship, and customer-first service.

Safety and Compliance

• Strictly adhere to all applicable plumbing codes, OH&S requirements, and Action Furnace safety policies to ensure safe and compliant work at all times.
• Perform work in a manner that prioritizes personal safety, customer safety, and the protection of property in occupied residential environments.
• Maintain a clean, organized, and hazard-free worksite during and after each job, minimizing disruption to homeowners.
• Properly use and care for tools, equipment, and personal protective equipment (PPE).
• Actively participate in safety meetings, training sessions, inspections, and incident reporting to support a strong safety culture.

Qualifications:

• Journeyperson Plumbing Ticket
  
• Minimum three (3) year driver’s license with a clean abstract
• Customer-focused mindset with strong communication abilities

Values:

• Commitment to Teaching and Learning– Demonstrates ownership of work, ability to help others by encouraging, motivating, and coaching.
• Integrity– Demonstrates ability to follow through on commitments – Do the right thing.
• Embrace Change– Demonstrates a “can do” mentality and takes on an assertive approach to welcoming changes set out by the leadership team.
• Team Player– Ability to work collaboratively with others to achieve company objectives.