Manager, Business Intelligence - Fraud Analytics

Company: CGIC
Department: Business Intelligence
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: English is required, French is an asset.
Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

Our Business Intelligence team empowers decision making using leading edge science and analytics. We champion a scientific culture through our passion for continuous learning, diversity and innovation.

We strive to deliver a single version of truth, by providing our business partners with access to comprehensive data and valuable insights to help our organization achieve operational excellence.

As a Business Intelligence Manager, you will lead people and projects by influencing the evolution of the team culture in the Artificial Intelligence domain. You will be responsible for developing your team in alignment with the BI strategic workforce plan. You will also be accountable toward the achievement of the business goals and the completion of the projects in time and within scope and budget. This role will support the Fraud Analytics program.

How you will create impact:

• Develop and manage performing teams by recruiting, training, coaching, assessing, motivating, and supporting.
• Provide mentorship and guidance to team members, ensuring the development of the technical Artificial Intelligence expertise.
• Manage BI projects and operations by setting and communicating goals, measuring progress, addressing issues, and solving problems (including technical problems escalated by your staff).
• Play a pivotal role, as an Artificial Intelligence leader, in shaping and implementing our AI strategy to enhance customer experience, generate growth and improve operational efficiency.
• Responsible for the quality and effectiveness of outcomes by ensuring that standards and policies are followed, and the intended outcomes of those policies are met (data quality, accuracy, UX, performance, security, etc.).
• Represent your team in project planning and scrums with business partners.
• Translate business needs into specific objectives for your team and communicate progress to stakeholders.

How you will succeed:

• You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.
• You foster innovation and continuous improvement with a focus on client experience.
• You facilitate the adoption of change and create a high-performance culture through alignment of your team’s work with organizational goals.
• You successfully convey messages and demonstrate openness to exploring alternative points of view.
• You use critical thinking to guide decision making.

To join our team:

• You have a proven experience (5+ years) in implementing Fraud Analytics and AI solutions.
• You have a bachelor's or advanced degree in Computer Science, Artificial Intelligence, Data Science, or related field.
• You have strong leadership skills with a track record of managing and developing high-performing teams.
• You have expert knowledge in AI technologies, machine learning, natural language processing, and data analytics.
• You have experience in R, Python, SQL and AI APIs and services.
• You have excellent communication and interpersonal skills, with the ability to convey complex technical concepts to non-technical stakeholders.

• This position primarily works with majority non-francophone groups, and teams located outside of Québec, and requires proficiency in English. The essential non-French duties are not assignable to adjacent or other team members.

What you need to know:

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (, health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Expected salary range $104,717 - $154,700+.

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.