Residence Life Coordinator

About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.

Come work with us!

Applicant Guidance & Information

At Queen's, we are committed to helping people achieve their best. Whether you are beginning your career at Queen's or seeking your next opportunity, we are here to support you. Visit our Applicant Resources for guidance on applying, showcasing your skills and experience, and preparing for interviews.

Disclaimer: As part of the application process at Queen's University, our recruitment system uses Artificial Intelligence (AI), as defined under the Ontario Employment Standards Act, to ask job-related questions and confirm eligibility for hire. All final hiring decisions are made using non-AI related processes.

Job Summary

A Brief Overview

The Housing and Ancillary Services (H&A) team manages close to 5,000 student beds in 18 residence buildings, as well as Community Housing (our off-campus rental apartment and housing properties), three dining halls, numerous retail foodservice locations on campus, the Donald Gordon Hotel and Conference Centre, University Club and Event Services. Residence buildings also provide temporary accommodations for the summer conference, events and tourism markets. Revenue and services from these units support vital student life programs and contribute to the University's learning environment.

Queen's Residence Life and Services is committed to providing an experience aimed at fostering the educational and personal growth of its residents. The Residence Life and Services staff team is dedicated to the development of the whole student, promoting diversity, accountability, independence and success in a broader learning environment.

The Residence Life Coordinator role is a multifaceted, live-in position where incumbents are required to work both individually and as a team to support students and student staff. This role requires a high degree of self-regulation and decision making. The Residence Life Coordinator (RLC) coordinates, oversees, and promotes student life in residence in accordance with the mission and policies of Housing and Ancillary Services (H&A) and Queen's University. The RLC supports students and student staff in creating an environment where students can find a sense of belonging, build resilience, and be academically successful. The RLC is responsible for supporting a vibrant residence community that provides feedback, mentoring, support, and compassionate challenge to residents through various interactions such as student conduct and behaviour management, educational programming, team development and student staff supervision, and crisis response.

Additional Information: • There are 9 RLCs total. Each RLC is assigned to specific building(s)/area(s) of responsibility. RLCs must work collaboratively to execute a consistent student- and student-staff experience. Teamwork is very important in our unit.

• This position requires living in residence. Incumbents are assigned to individual 1- or 2-bedroom apartments in residence, and are compensated with a partial taxable benefit (the balance of the apartment's value is paid by the incumbent in rent).
•Your regular hours of work will be 35 hours per week as follows:
September until April: Monday to Friday, 2:00pm – 10:00pm however, from September 1 to April 30 each year, excluding December and April exam periods your hours of work on Wednesdays will be 3:00 pm until 11:00 pm. May and August: Monday to Friday, 8:30am – 4:30pm. This schedule makes RLCs more available to students at convenient times, and allows them to better observe and participate in community dynamics and on-the-job student staff support.
• The position works from August-May (salaried), with a work break (unpaid leave) for June and July. Incumbents maintain access to their apartments during the work break.
• RLCs are part of an on-call rotation, with on-call weeks one week out of every nine during the academic year.
• This position is geared toward new/recent graduates, and contains multiple opportunities for professional development, with the goal of building skill and work experience for future career opportunities within Student Affairs and beyond.

This position identifies, provides support, refers, intervenes and/or escalates situations including roommate conflict, mental health, safety issues, sexual violence, suicide ideation, and injuries per university protocols. This position connects, follows-up with, and offers advice and support to students who have escalated in the residence conduct system, in order to change behaviours. This position collaborates and builds relationships with staff, other departments, and campus partners to develop and facilitate residence-wide initiatives promoting academic success, health and wellness, inclusivity, and a sense of belonging. This position also directs, allocates, and supervises the work of other staff.

The schedule for this position requires the incumbent to work frequent early mornings, evenings and weekends, according to program or area needs.

Job Description

What you will do

• Identifies, provides support, refers, intervenes and/or escalates situations including roommate conflict, mental health, safety issues, sexual violence, suicide ideation, and injuries per university protocols.

• Connects, follows-up with, and offers advice and support to students who have escalated in the residence conduct system, in order to change behaviours.

• Collaborates and builds relationships with staff, other departments, and campus partners to develop and facilitate residence-wide initiatives promoting academic success, health and wellness, inclusivity, and a sense of belonging.

• Coordinates planning and execution of events, and workshops.

• Evaluates event and program effectiveness, and makes recommendations for future events.

• Chairs regular Don and house team meetings.

• Reviews and approves Don expenses based upon an identified annual program budget.

• Directs, allocates, and supervises the work of other staff.

• Other duties as required in the support of the department and/or unit.

Required Education

• Three-year Community College Diploma or Three-Year Bachelor Degree, or equivalent.

Required Experience

• More than 1 year and up to and including 2 years of experience.

Required Licenses and Certifications

• Satisfactory Criminal Records Check required.

• Vulnerable Sector Screening required.

Consideration may be given to an equivalent combination of education and experience.

Job Knowledge and Requirements

• Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.
• Provide consultation and advice on non-straightforward and/or complex issues.
  

• Interaction with others typically requires interpersonal skills and the ability to understand and influence.

• Adapt messages to meet the needs of the intended audience.
  

• Build relationships, trust and credibility.
  
• Manage own work and may train and review the work of casual employees, work study students and/or volunteers, to see commitments through to completion.

• Contribute to setting work priorities and direction, supporting the team in achieving goals and objectives.

• Participate in project team meetings and develop individual project plans.

• Lead procedural or technological change within a unit.

• Identify new problems and seek information and input to fully understand the cause of problems.

• Identify opportunities to improve the effectiveness and efficiency of work processes.

• Draw logical conclusions and provides opinions and recommendations.

• Research equity, diversity, accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidence-based planning.

• Commitment to principles of equity, diversity, accessibility, inclusion, Indigenization and human rights for equity deserving groups.

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queen's is strongly committed to employment equity, diversity, and inclusion in the workplace and encourages applications from Black, racialized persons, Indigenous people, women, persons with disabilities, and 2SLGBTQI+ persons. In accordance with Canadian Immigration requirements, priority will be given to those who are legally eligible to work in Canada.

The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities.