Guest Service Agent

Guest Service Agent Starting Rate of Pay: $18/hour

THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE.

Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699

Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work‑hard, play‑hard mantra, an empowering workplace, industry‑best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today!

The Role As a Guest Service Agent (GSA) with our Rooms Division, you will be an important member of a team that creates an atmosphere of exceeding guest expectations, each and every shift. Your role is vital in determining what impression the guest has of our Lodge. You will find success in your role by making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. In this highly visible role, the GSA is responsible for the first and last impression, the check in and check out process, communication of information and delivering authentic hospitality to each and every guest. This includes promoting the lodge and the surrounding areas, promptly following up on guest requests and concerns, using strong and effective communication with all other hotel departments, seeking feedback from guests and exceeding their expectations, whether by wowing them, or in service recovery.

Job Duties

Checking guests into the hotel, checking out guests from the hotel and provide service whenever required

Provide courteous, professional and attentive guest service at all times

Establishing a personal rapport with the guest in order to learn about their needs and expectations

Actively seek feedback from guests, following up and taking action to exceed guest expectations, whether that is to wow the guest, or in service recovery

A personalized touch during all guest interactions to ensure they feel welcome and special

Must be able to work a variety of shifts mornings, afternoons, evenings and holidays

Strong and effective communication with all other departments, and strong team work required between all inter-related departments (Housekeeping, Conference Services, Tours, Accounting, etc)

In‑depth knowledge of the Kananaskis Valley and surrounding area, to Share the Adventure and create the unrivalled Kananaskis guest experience.

Employment Experience And Educational Requirements

In order to be considered for this role, you have experience with POS systems, Excel and Outlook

You are able to work well under pressure in a fast‑paced environment

Previous hotel front office experience or education completed within hospitality sector required

Degree or Diploma in Hospitality is preferred but not required

Professional in presentation and demeanor

Self‑motivated, excellent organizational skills and the proven ability to work well under pressure

Physical Demands

Required to stand for extended periods throughout the shift.

Ability to sit for extended periods while operating the switchboard and completing administrative tasks.

Repetitive hand, wrist, and finger movements (typing, data entry, processing payments, handling key cards, operating office equipment).

Frequently reaching and extending arms to provide guests with key cards, invoices, and other documents.

Regular bending, light crouching, and twisting to access drawers, printers, office supplies, and guest amenities.

Occasional lifting, carrying, pushing, or pulling of light to moderate items (e.g., guest luggage, guest packages or office supplies.

Verbal communication requiring clear speaking and active listening for extended periods in a fast‑paced, guest‑facing environment both in person and over the phone.

Flexibility to work varied shifts, including mornings, evenings, weekends and holidays based on business levels.

Amazing Perks

Personal days: 5 per year after 90 days of continued full‑time employment

Food and Beverage discounts at ALL 6 of our dining outlets

Growth and development opportunities, both personal and professional

Onsite newly‑renovated staff accommodations which include a residence convenience store and employee gym

One meal per day in our employee cafeteria (taxable benefit)

Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few

Shuttle access to Calgary and Canmore

Health and Wellness benefits (some restrictions may apply)

Vacation is accrued starting on your first day of work at a rate of 4% of your earnings

Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels

Discounted access to our Nordic Spa

Discounted Ski Pass and Golf rates

Kananaskis Parks Pass

Apply now or visit us to learn more information at www.livetheadventure.ab.ca

Experience the Pomeroy Kananaskis Mountain Lodge here: https://vimeo.com/261927699

Season Availability, subject to cut off dates.

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