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Luxottica
Ophthalmic Customer Experience RepresentativeLuxottica • Hants County (Shubenacadie), ca
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Ophthalmic Customer Experience Representative

Ophthalmic Customer Experience Representative

Luxottica • Hants County (Shubenacadie), ca
4 days ago
Job type
  • Full-time
Job description
Become an Ophthalmic Customer Experience Representative at EssilorLuxottica, ensuring outstanding service and technical support for customers. Work full-time Monday through Friday in a dynamic environment.

Your role will involve answering customer product inquiries and effectively managing communication related to order changes. With a focus on detail and problem-solving, you will closely collaborate with sales to ensure a seamless service experience. You'll be responsible for maintaining customer files and monitoring order statuses while engaging in proactive follow-ups.

Key Responsibilities: • Address customer questions regarding Essilor products • Inform clients of order adjustments or delays • Advise on alternative products as necessary • Conduct timely follow-ups on service-related changes • Generate and manage service-level reports

Requirements: • High school diploma required • 3 to 5 years of related experience • Familiarity with Microsoft Office and Gmail • Experience in optics is a beneficial asset • Effective problem-solving and multitasking skills

Utilize your expertise to elevate customer satisfaction within EssilorLuxottica's innovative landscape. #J-18808-Ljbffr
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Ophthalmic Customer Experience Representative • Hants County (Shubenacadie), ca

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