Business System Implementation Manager, Cumming School of Medicine

Business System Implementation Manager The Cumming School of Medicine invites applications for a Business System Implementation Manager. This Full‑time Fixed‑Term position is for approximately two years (based on length of grant funding), with the possibility of extension.

The Business System Implementation Manager position reports to the Senior Director, CSM.

The Business System Implementation Manager is responsible for leading the coordination and integration of work across business units, central IT, and an external software vendor to ensure the successful delivery and implementation of MedSIS.

This role is being established to address a leadership and coordination gap in a system implementation that is already underway across Post Graduate Medical Education, Family Medicine, and Undergraduate Medical Education. The position provides end‑to‑end orchestration, issue management, and governance support, ensuring that teams are aligned, dependencies are managed, risks are surfaced early, and leadership has the information required to make timely decisions. The successful candidate requires both business acumen and technical systems understanding.

The role acts as the lead and central point of accountability for implementation coordination, while working closely with business, central IT, and the vendor to stabilize delivery and drive the implementation forward. This position is anticipated to incur direct reports over time.

Summary of Key Responsibilities Business Understanding & Needs Alignment

Develop and maintain a strong understanding of the business areas impacted by the system implementation, including key processes and desired outcomes.

Engage business stakeholders to clarify requirements, priorities, and constraints as they relate to the system.

Ensure business needs are clearly understood, communicated, and appropriately reflected in implementation activities.

Identify gaps between business expectations and system capabilities and support resolution discussions.

Technical & Systems Understanding

Develop working knowledge of the system, its architecture, integrations, and data flows sufficient to engage meaningfully with central IT and vendor teams.

Understand dependencies between system configuration, integrations, business processes, and data readiness.

Translate technical concepts, risks, and constraints into language understandable by business stakeholders.

Oversee infrastructure design, testing, and compliance with standards and security.

Implementation Coordination & Delivery

Serve as the lead role for the business system implementation, aligning work across multiple business teams, central IT, and the external software vendor.

Integrate activities, timelines, and dependencies across workstreams to ensure coordinated delivery.

Identify gaps, overlaps, or misalignments between teams and proactively address them.

Maintain an integrated implementation plan that reflects business, central IT, and vendor activities.

Manage direct reports such as recruitment and performance management.

Stakeholder & Relationship Management

Build and maintain strong working relationships with business leaders, subject matter experts, central IT, and vendor representatives.

Facilitate regular cross‑functional working sessions to maintain alignment and momentum.

Act as a trusted point of contact between business and central IT to ensure mutual understanding of priorities, constraints, and risks.

Support business teams by clarifying roles, expectations, and decision‑making pathways.

Vendor Coordination

Coordinate day‑to‑day interactions with the software vendor, ensuring clarity of scope, deliverables, and timelines.

Track vendor commitments and dependencies relative to internal readiness.

Escalate vendor‑related issues proactively when delivery risks emerge.

Support contract and governance discussions in collaboration with business and central IT leadership.

Issue, Risk & Escalation Management

Identify implementation risks, issues, and decision points across workstreams.

Assess impacts and develop options for resolution in collaboration with affected teams.

Escalate issues and risks appropriately, with clear context and recommended paths forward.

Ensure that decisions are documented and communicated to relevant stakeholders.

Governance & Reporting

Prepare clear, concise implementation status updates for senior leadership and the project steering committee.

Summarize progress, risks, decisions required, and key upcoming milestones.

Support effective governance by ensuring leaders have timely, accurate information to make informed decisions.

Maintain decision logs, issue logs, and action tracking to support accountability.

Change & Readiness Support

Work with business and central IT teams to assess organizational readiness and dependencies.

Support coordination of activities related to process changes, data readiness, testing, and go‑live planning.

Help ensure that implementation activities are sequenced realistically and sustainably.

Qualifications / Requirements

University degree in Business, Computer Science or equivalent.

Minimum 10 years of experience leading system implementation projects.

Demonstrated experience implementing SaaS platforms in complex organizations.

Experience in healthcare, higher education, or regulated environments (strong asset).

Familiarity with CSM education and assessment strategies/needs is an asset.

Technical systems literacy and integration awareness.

Proficiency in Microsoft Office Suite, SharePoint, Power BI, and MS Project.

Excellent problem‑solving, strategic thinking, and communication skills.

Excellent interpersonal and communication skills, able to build and maintain relationships and communicate effectively with business and IT professionals at all levels.

Demonstrated ability to translate business requirements into technical specifications.

Able to act as an escalation point and organize the team through challenging issues, building and communicating remediation plans to all stakeholders.

Highly professional team player.

Application Deadline June 4, 2026

Equal Employment Opportunity We are committed to removing barriers that have historically been encountered by some people and strive to recruit individuals who will further enhance our diversity. We encourage members of the designated groups—including women, Indigenous peoples, persons with disabilities, members of visible and racialized minorities, and diverse sexual orientation and gender identities—to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities.

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