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Human Resources ManagerHGS • Remote, Canada
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Human Resources Manager

Human Resources Manager

HGS • Remote, Canada
5 days ago
Job type
  • Full-time
  • Remote
Job description

At Hinduja Global Solutions (HGS) , we’re redefining customer experience through a blend of traditional contact center services and cutting-edge DigiCX solutions—powered by analytics, automation, and digital marketing.

We’re looking for an HR Manager based in Waterloo, Ontario who can operate both strategically and hands-on—partnering with the business while ensuring strong alignment to Ontario employment law and broader Canadian HR practices .

About the Role

This role is equal parts business partner, culture driver, and HR leader . You’ll support assigned business lines, lead HR initiatives, and work closely with operations to align people strategy with business goals—while ensuring compliance across Ontario and, where applicable, other provincial regulations .

What You’ll Do

  • Partner with operations leaders as a trusted HR advisor
  • Lead and execute HR programs across the employee lifecycle
  • Ensure compliance with Ontario employment legislation (ESA, OHSA, Human Rights Code) and support multi-province considerations
  • Use data and analytics to identify trends and drive decisions
  • Support attraction & retention strategies in partnership with Recruiting and Compensation
  • Coach leaders on performance management, employee relations, and engagement
  • Conduct and oversee employee investigations
  • Build strong community partnerships and employer brand presence in the Waterloo region
  • Develop and mentor HR team members
  • Lead key HR projects aligned to business priorities
  • 8+ years of HR experience (service-driven environment preferred)
  • 5+ years leading people and/or projects
  • Strong working knowledge of Ontario employment law ; exposure to other Canadian provinces is a plus
  • Proven experience handling employee relations and conflict resolution
  • Strong business acumen with the ability to influence at all levels
  • Data-driven mindset with strong Excel skills
  • Bachelor’s degree required (HR or Business preferred)
  • CHRP/CHRL or SHRM-CP/SCP is a plus

You’ll be part of a team that’s shaping the future of customer experience—while building a culture where people can grow, thrive, and do their best work.

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Human Resources Manager • Remote, Canada

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