Talent.com
ILAC
Student Services Specialist - Mandarin or Spanish Speaker (Toronto)ILAC • Winnipeg, Canada
No longer accepting applications
Student Services Specialist - Mandarin or Spanish Speaker (Toronto)

Student Services Specialist - Mandarin or Spanish Speaker (Toronto)

ILAC • Winnipeg, Canada
4 days ago
Job type
  • Full-time
Job description
Position: Student Services Specialist – Mandarin or Spanish Speaker Company: ILAC (International Language Academy of Canada) Location: Toronto Reports to: Director of Operations Vacancy: This posting is for an existing vacancy ILAC Education Group is an industry leader with a mission to change lives through education and create opportunities for international students to achieve their dreams. For over 28 years, ILAC has offered thousands of international students an immersive learning experience with award‑winning English language programs, cultural diversity, exceptional customer service and beautiful campuses in Toronto and Vancouver. ILAC offers high school, in‑person and online language training, summer camps, pathways to higher education in Canada and the US, study & work programs, language testing centres and student housing. Overview of the Role & Team

We are seeking an organized, customer‑service‑driven Student Services Specialist. The role is critical at ILAC, at the heart of student services. The Specialist will report directly to the Campus Manager and work across the ILAC matrix closely with the Scheduling Managers, School Operations, Academic and Accommodation Teams to provide the highest quality experience to all our students during their studies at ILAC. The student services team is the face of ILAC and the first impression students have with our schools. The role contributes to and maintains a culture of outstanding customer service and exhibits excellent communication and interpersonal skills; projecting a professional and courteous manner at all times when representing the school. Schedule: 12:30pm to 9:00pm – Monday to Friday. All candidates must be located in Toronto or the Greater Toronto Area and be available to work in‑person. Responsibilities and Duties

Ensure all contractual documents are collected on the first day for each student and stored confidentially, securely and accurately. Help organize and participate in weekly orientations and intake processing. Correctly identify student class needs and changes in coordination with the Scheduling Managers. Act as the first point of contact providing information on day‑to‑day life for students, including housing requests, facilities, personal safety and student welfare. Oversee book and activity purchase, upselling the student experience. Support students with Pathway‑related questions and cascade the information accordingly, ensuring all students are serviced based on their needs. Liaise between students and departments to provide support at all levels. Assist the Campus Manager to ensure graduating students are identified, tested and surveyed; ensure certificates and final documents are prepared and participate in conducting the graduation ceremony. Attend to student complaints and cooperate with respective departments to resolve issues. Assist with administrative tasks such as testing, new terms and academic procedures. Serve as an Emergency Warden and actively participate in workplace health and safety initiatives, including receiving training and administering ILAC's emergency management, critical incident and health and safety plan. Requirements

Has enthusiasm, energy and a get‑it‑done attitude. Is passionate about customer service and experience. Has excellent problem‑solving and critical thinking skills. Has a sincere desire to work with international students. Has demonstrated customer‑service experience in sales or student counselling capacity. Has the ability to manage multiple priorities while maintaining strict attention to details. Wants to contribute to a positive team environment. Educated to a degree level. Complete fluency in English and either Mandarin or Spanish. Apply Now! We are accepting applications immediately. All candidates must be eligible to work in Canada. We thank all candidates who are interested in applying for the position; only shortlisted candidates will be contacted. ILAC is an equal‑chance employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility to Ontarians with Disabilities Act. If contacted, please advise should you require accommodation during the hiring process.

#J-18808-Ljbffr
Create a job alert for this search

Student Services Specialist - Mandarin or Spanish Speaker (Toronto) • Winnipeg, Canada

Similar jobs

Student Success Manager (Bilingual Mandarin and English speaker)

Crimson Global AcademyWinnipeg, MB, CA
Full-time

Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives?.Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea ... Show more

 • Promoted

1:1 ESL Tutor — Flexible Schedule & Impact

CosmoWinnipeg, MB, CA
Part-time

A leading online learning platform is seeking an ESL Teacher to provide personalized 1-on-1 instruction.The role requires a Bachelor's Degree and 3 years of teaching experience in K-12 education.Th... Show more

 • Promoted

Protective Services Summer Student Position

Avanti Software Inc.Selkirk, MB, CA
Full-time

Become a key player in emergency management as a protective services summer student.Engage in research and project assistance aimed at enhancing community safety.Under the supervision of the Direct... Show more

 • Promoted

Remote 1:1 K-12 ESL Tutor (After-School)

ClassUpWinnipeg, MB, CA
Remote
Full-time

An online learning platform is seeking teachers to provide personalized lessons for K-12 students.This role offers flexible scheduling, allowing you to teach from home.Requirements include a Bachel... Show more

 • Promoted

Virtual Speech Language Pathologist for Diverse Student Populations

TinyEYE Therapy ServicesWinnipeg, MB, CA
Full-time

Transform the educational experience through remote speech therapy for children.Join a dedicated team of professionals while working from home to deliver personalized language services.This role is... Show more

 • Promoted

Tenure-Track Spanish & ESL Instructor

Manitoba Federation of Independent Schools (MFIS)Winnipeg, MB, CA
Full-time

A higher education institution in Winnipeg is seeking a full-time Collegiate Instructor for Spanish and English as a Second Language.The role starts on September 8, 2026, and involves teaching vari... Show more

 • Promoted

Remote Adult ESL/ELL Tutor

Varsity TutorsWinnipeg, MB, CA
Remote
Full-time

Online Tutoring Jobs Spanning All Age Levels and Subjects.Join Varsity Tutors as an online tutor and enjoy flexible earning opportunities, whether as a side gig or full-time career.Set your schedul... Show more

 • Promoted

Start Your Teaching Career Abroad with Visa Sponsorship and Training

English 1Winnipeg, MB, CA
Full-time

Launch your teaching career overseas! Enjoy immersive training, visa sponsorship, and a vibrant cultural experience while teaching English to young learners in an engaging environment.This opportun... Show more

 • Promoted

Trades Program Student Navigator — Travel & Support

Rise PeopleWinnipeg, MB, CA
Full-time

A community development organization in Northwestern Ontario seeks a Student Navigator to support Indigenous students in their trades education.This role involves extensive travel to communities fo... Show more

 • Promoted

Indigenous Student Placement – Sales & Administrative Support (Remote, FNIYES-Funded)

Essential HRWinnipeg, MB, CA
Remote
Full-time

Cheekbone Beauty is a proudly Indigenous-owned cosmetics company committed to sustainability, representation, and empowering Indigenous youth.We are offering a remote, paid student placement for an... Show more

 • Promoted

Innovative Teacher For Student Support

AutismservicesWinnipeg, Canada
Part-time

Transform student learning at Bready Elementary as a part-time Intervention Teacher with Living Sky School Division.This role is crucial for responsive educational support in a collaborative cultur... Show more

 • Promoted

French Language Specialist - iMerit Scholars

iMerit Scholarswinnipeg, mb, ca
Full-time

Merit seeks detail-oriented and skilled Language Experts to join our global remote teams.Analysts will perform annotations across various modalities—including text, image, and video—to deliver high... Show more

 • Promoted

Student Ambassador

OutstribeWinnipeg, MB, CA
Full-time

We’re Outstribe, a Manitoba-based startup helping businesses grow through community-driven outreach and sales.From trade shows and career fairs to on-campus activations, we provide brands with the ... Show more

 • Promoted

Freelance E-Commerce Vendor Support Specialist – Remote | English C1

Velenosi & Meredith ConsultingWinnipeg, MB, CA
Remote
Full-time

Freelance E-Commerce Vendor Support Specialist – Remote | English C1.We are looking for an English-speaking professional (C1 level) to join a global e-commerce team, supporting vendor operations an... Show more

 • Promoted

AP Spanish Language & Culture Tutor

Varsity Tutors, a Nerdy CompanyWinnipeg, MB, CA
Full-time

The Varsity Tutors Live Learning Platform has thousands of students seeking online AP Spanish Language & Culture tutoring nationally.As a tutor on the platform, you set your own schedule, earn comp... Show more

 • Promoted

Bilingual Client Care Pro (Spanish/English) | FlexibleHours

People CorporationWinnipeg, MB, CA
Full-time

A national benefits provider in Winnipeg seeks a Bilingual Client Care Specialist fluent in Spanish and English.The role involves providing outstanding customer service to clients and resolving inq... Show more

 • Promoted

Remote Global Student Recruitment & Engagement Lead

The Community Solution Education SystemWinnipeg, MB, CA
Remote
Full-time

A leading educational organization is seeking a Global Engagement Manager to oversee international student recruitment and engagement initiatives.The role involves developing recruitment strategies... Show more

 • Promoted

Senior Leader for English Integration Programs

StratHR Solutions Inc.Winnipeg, MB, CA
Full-time

Direct a high-impact English integration program for adult learners and diverse communities.Champion effective training, partnerships, and outreach efforts for workforce success.This senior leaders... Show more