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LendCare (Pickering)CareerBeacon • Winnipeg, Canada
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LendCare (Pickering)

LendCare (Pickering)

CareerBeacon • Winnipeg, Canada
5 days ago
Job type
  • Full-time
Job description
Join LendCare — a part of the goeasy family and one of Canada’s fastest-growing point‑of‑sale financing providers. We help Canadians access essential moments—healthcare, home improvement, powersports, and retail purchases—through quick, flexible financing solutions. A day in the life of a Team Manager, Collections

Lead, coach, and mentor a team of Collectors, fostering a high‑performance culture focused on accountability and continuous improvement. Oversee and validate accurate timekeeping for the team. Deliver ongoing training and development to support skill growth and career progression. Handle and de‑escalate complex customer complaints while maintaining a positive and professional company image. Conduct monthly one‑on‑one meetings to review performance, provide feedback, and set clear goals. Prepare and submit accurate daily productivity forecasts for the team. Compile detailed daily reports to monitor performance, identify trends, and highlight opportunities for improvement. Address minor policy issues promptly and escape more serious concerns in line with company procedures. Consistently meet or exceed individual Key Performance Indicators (KPIs), setting a strong example for the team. Review accounts to identify potential fraudulent activity and raise concerns to management as needed. Support special projects and additional assignments as directed by management. What we are looking for:

Strong knowledge of the collections industry, including processes, best practices, and related technologies. At least 2 years of experience in a leadership role in a contact center setting. Proven track record of success in collections or a comparable role. Demonstrated ability to lead, motivate, and develop a team to achieve and exceed performance targets. Excellent organizational skills with a high level of accuracy and attention to detail. Bilingual proficiency in French is a plus. Additional Requirements for Internal Candidates:

Must have been in the current role for 9 months. Have the endorsement or support of the current manager. Must not be currently under corrective action or within 6 months of any previous corrective action. Must be achieving or exceeding the required level of individual performance in the current role. Why work with us?

Leverage our RRSP match and Employee Share Purchase Plan programs. Employee discounts on furniture, electronics, and appliances. Access 24/7 healthcare with Virtual Doctor Appointments. Personalise your benefits with a customizable package including options for 100% coverage. Internal development training programs and platforms for job‑specific training, career coaching, leadership excellence, mentorship, and more. Paid birthday off and paid vacation and personal days. Compensation

We are offering a starting salary of $55,000.00/year CAD for this role, plus the opportunity to earn monthly performance bonuses. This posting is for an existing vacancy within our team. Diversity, Inclusion, and Equal Opportunity Employment: At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. We are committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and perspectives. We are an equal‑opportunity employer and commit to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to remove barriers during the interview process. All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience.

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LendCare (Pickering) • Winnipeg, Canada

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