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Abacus Service Corporation
Tech Support SpecialistAbacus Service Corporation • QC
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Tech Support Specialist

Tech Support Specialist

Abacus Service Corporation • QC
3 days ago
Job type
  • Full-time
Job description

Join Our Team as a Bilingual Tech Support Specialist

Looking for an exciting opportunity to work remotely from Quebec? We are seeking a dedicated Tech Support Specialist to join our team and provide exceptional bilingual (English/French) technical support. This is a temp-to-perm position that offers the chance to work from the comfort of your home while making a significant impact on our customers and partners.

Responsibilities

  • Deliver technical support for HumanWare products and technologies.
  • Resolve customer inquiries regarding product functionality and issues.
  • Maintain clear communication with customers about issue resolution timelines.
  • Own the resolution process and escalate issues when necessary.
  • Document customer interactions and RMA transactions thoroughly.
  • Share technical tips with customers, distributors, and sales staff.
  • Convey customer feedback to relevant teams.
  • Test and evaluate new products and software updates.
  • Participate in training sessions to enhance your skills.
  • Uphold a professional and service-oriented company image.

Requirements

  • Excellent oral and written communication skills in English.
  • Experience with technical products.
  • Customer service oriented with strong problem-solving skills.
  • Organized with excellent follow-through abilities.
  • Punctual and responsible with a strong work ethic.

Preferences

  • Degree in Computer Sciences or equivalent.
  • Knowledge of CRM systems.
  • Willingness to work on different shifts.
  • Strong interest in technologies.

Are you ready to take the next step in your career? Apply now to join our dynamic team and make a difference in the lives of our customers. We look forward to hearing from you!

Subject Line: Apply Now: Remote Bilingual Tech Support Specialist

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy - Abacus.

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Tech Support Specialist • QC

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