Job descriptionJob Description Provide reception and administrative support to the Building Services division. Respond to general public inquiries regarding activities including but not limited to building permits, building inspections, and property search requests.
Responsibilities
Utilizing electronic permit application software, review and coordinate requests for building inspections in compliance with the Ontario Building Code Act; advise citizens and members of the development industry accordingly and confer with the Manager of Permits and Approvals Integration and/or the Manager of Inspection Services as required.
Respond to general inquiries pertaining to building permits, inspections, and other departmental information. Provide assistance to citizens and members of the development industry in compliance with provincial regulations, municipal by‑laws, and departmental policy and confer with the Manager of Permits and Approvals Integration as required.
Responsible for the management and delegation of cases within the Customer Relationship Management (CRM) system, escalating to section managers as necessary to ensure excellent customer service.
Receive and process fees for the Building Services division and complete the issuance of permits for all types of residential, industrial, commercial, and institutional (ICI) sectors on behalf of the Chief Building Official following final review by a Permit Co‑ordinator and a plans examination by a Plans Examiner.
Responsible for the control and maintenance of records for inspections and building code orders issued by the Chief Building Official in compliance with the Ontario Building Code Act and departmental policy. Maintain a post‑inspection follow‑up system including the closure of records.
Compile statistical data and other information related to customer service, inspection services, and enforcement and create reports pertaining to the same.
Assist other staff members during periods of overload, vacation or absence. Performing related duties as required.
Develop and maintain a thorough working knowledge of CGS’s Safety Manual and the applicable Provincial Legislation listed therein.
Perform other related duties as required.
Qualifications Education and Training
Successful completion of secondary school (Grade XII) education, plus completion of some additional training or post‑secondary education in a related discipline (e.g., arts, business, science, computers).
Certificates in Customer Service Training or De‑escalation Training considered as asset.
Experience
Over one (1) year up to and two and one‑half (2½) years of related office experience including some customer service.
Experience in building services or a directly related field (e.g., zoning administration, real estate, by‑law, legal) is preferred.
Other Requirements
Demonstrate ability related to computer software and administrative systems in a Windows environment (e.g., file maintenance, word processing, spreadsheet applications, information input and retrieval, etc.) and use of the CRM system.
Demonstrate a novice level of knowledge of the building permit and inspection process.
Demonstrate verbal communication and interpersonal skills to effectively deal with citizens, contractors, developers, and departmental staff within the building permit and inspection process.
Excellent use of the English language; verbally and in writing.
Excellent French verbal skills preferred and a working knowledge of French written skills a definite asset.
Additional lingual competencies in other languages are an asset.
Satisfactory health, attendance and former employment history.
Competencies
Competency Library – Level 1 Proficiency.
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