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Deerhurst Resort
DH-HOUSEKEEPING SUPERVISOR - Full Time/ Part Time/ SeasonalDeerhurst Resort • Winnipeg, Canada
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DH-HOUSEKEEPING SUPERVISOR - Full Time/ Part Time/ Seasonal

DH-HOUSEKEEPING SUPERVISOR - Full Time/ Part Time/ Seasonal

Deerhurst Resort • Winnipeg, Canada
4 days ago
Job type
  • Full-time
  • Part-time
Job description
POSITION: Housekeeping Supervisor

DEPARTMENT: Housekeeping

Position Summary The Housekeeping Supervisor position will conduct inspections of guest rooms and public areas. The Supervisor will be responsible for ensuring room attendants clean rooms in accordance to the room cleaning standards. The supervisors will work closely with the Housekeeping Manager and become a primary resource for them. The Housekeeping Supervisor will work closely with the Engineering Team by reporting any deficiencies and ensure tasks are completed.

Duties & Responsibilities

Recognizes and greets all guests and team members first

Provides responsive and empathetic service to guests and colleagues

Responds in a timely manner to any and all guest concerns ensuring guest needs are met and followed-up as required

Is comfortable with and adheres to Housekeeping Standard Operating Policies in place

Acts as a role model for others. Demonstrates professional work habits, a commitment to quality service, excellent grooming and effective cooperation

Ensures inspections of guest rooms and public areas, carpets, exterior windows & patios

Ensures VIP, Special Guests & Owners Units are inspected

Liaison with Engineering & Front Office to ensure preventative maintenance FF&E placement/repair & special projects are completed to standard

Adheres to hotel policies and procedures including the promoting and participation in Health and Safety, Environmental and Guest Service initiatives

Pass on guest lost and found to Housekeeping Office

Must wear proper uniform and nametag at all times in accordance with the Standards of Appearance.

Must have cell phone or radio when leaving the office to ensure communication with the Housekeeping department.

Must complete room inspections and update the rooms charts at end of day

Complete all other duties as assigned

Qualifications

Guest oriented with a sincere, helpful, caring and friendly personality

Able to work well with others

Pays precise attention to detail, order and cleanliness

Has exceptional energy, flexibility, organizational skills and professionalism

Has effective communication skills (verbal, listening, writing)

Has exceptional phone manner

Able to maintain composure and objectivity

Is flexible with their schedule, able to work long hours, shift work, evenings, weekends and holidays as business levels require

Ensure the highest level of guest satisfaction

Deals effectively with any guest comments and or / complaints

Education & Experience

Previous housekeeping experience in a hospitality setting preferred previous room attendant

High school diploma an asset

Valid Ontario "G" class license preferred with a clean driving record

Physical Aspects of Position (include but are not limited to)

Able to move up and down stairs occasionally

Able to work outdoors in seasonal temperatures

Able to drive at night

Able to lift, carry & move constantly 11 to 29 pounds, frequently 30 to 49 pounds, occasionally 50 to 75 pounds

Visa Requirements Must be eligible to work in Canada.

The above job description is not intended to be exhaustive lists of all responsibilities, skills or efforts associated with or expected of the role, but are intended to accurately reflect principal job elements.

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DH-HOUSEKEEPING SUPERVISOR - Full Time/ Part Time/ Seasonal • Winnipeg, Canada

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