Description
:Arterra Wines Canada is Canada’s leading producer and marketer of award-winning, globally recognized Canadian and imported wines. At Inniskillin, we create memorable guest experiences—turning tastings into stories, tours into moments, and visits into bottle-worthy traditions.
As a Winery Associate you’ll be the face of the Estate: welcoming guests, guiding tastings and tours, supporting our Grill service, and jumping into high-energy events. From relaxed afternoons on the patio to 500 guests event, no two shifts are the same—and that’s the fun of it.
What you’ll do
Guest experience + wine
Create warm, fun, professional guest experiences during tastings and retail purchases
Deliver entertaining and informative tours, including structured tastings for groups
Share wine stories, answer guest questions, and help guests find their perfect bottle
Support sales goals with great hospitality, product knowledge, and confident recommendations
Food service (Grill)
Provide friendly, efficient service in our Lounge & Grill (casual and elevated moments)
Support food running, table touches, resetting, guest flow, and service standards
Assist with food handling tasks as required while following safe food practices (handwashing, temperature awareness, cross-contamination prevention)
Maintain cleanliness and organization of service areas (front-of-house and support areas)
Events (special events)
You’ll support events across the property—from setup to guest experience to teardown—including examples such as:
Seasonal festivals and long weekends (high energy, high volume, great vibes)
Wine club / member events and feature tastings
Food & wine pairing experiences
Private events and large group bookings
Retail + operations
Wine Sales and Tasting
Use a computer-operated point-of-sale system and complete opening/closing duties
Keep shelves stocked (wine + giftware), displays looking sharp, and product ready to sell
Help keep the Estate guest-ready with general housekeeping and restocking
What you’ll bring
Smart Serve Certification
Must be 18 years of age or older
A team-first mindset and guest-first attitude
Motivation to exceed sales targets (you like goals and you like winning)
Strong judgment, critical thinking, and decision-making skills
Ability to multitask and stay calm in a fast-paced environment
Responsible, trustworthy, and reliable
Ability to lift up to 40 lbs and stand for extended periods
Previous serving experience is an asset
Fluency in French, Chinese, Korean, or Japanese is an asset
Wine knowledge is an asset but not required (training is provided)
Food Handler certification is an asset (training/support provided as needed)
Availability for flexible shifts including evenings and weekends
Team members enjoy
Competitive wages
Gratuities
Creative incentive programs
Full training and exciting long-term career opportunities
Flexible hours
Compensation: $18/hr + Gratuity
Winery Associate - Inniskillin Wines, Niagara-on-the-Lake • Niagara on the Lake
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