Position Description:
Missions
Lead the onboarding and coordination of a Level 3 support team composed of 5 engineers within the Storage & Backup administration team.
Support, design, and continuously improve storage and backup infrastructures and associated tools.
Oversee the implementation and follow-up of security remediation actions.
Administer and engineer storage solutions in a large-scale 24x7 environment.
Collaborate closely with IT teams and business stakeholders to design and deliver solutions aligned with business needs.
Drive automation initiatives to reduce repetitive tasks and improve team efficiency.
Diagnose and troubleshoot complex distributed application and infrastructure environments.
Ensure adherence to procedures, technical design standards, and best practices.
Participate in a Follow-the-Sun support model covering Europe and Asia.
Manage activities under the ITIL framework (Change, Incident, and Request Management).
Support team routines and participate in overtime operations at least once per month.
Contribute to technology watch initiatives and recommend improvements.
Develop and maintain technical documentation and operational procedures.
Deliver peer technology training sessions (cloud and on-premises technologies including CEPH, Cinder, and OpenStack).
Contribute to DevOps initiatives using Python, Flask, Git, Ansible, and related technologies.
Operate within a large-scale international environment.
Required Skills (Mandatory)
Storage Technologies
Block Storage / SAN:
VMAX
Unity
Cisco
PureStorage
OpenStack
Cinder
NAS:
NetApp
Object Storage:
S3
Scality
Backup Technologies:
NetBackup
Cohesity
DataDomain
Systems & Infrastructure
Linux administration
Windows administration
Configuration management tools:
Ansible
Salt
Cloud technologies
Operational Expertise
High-availability environments
Disaster Recovery (DR) design, implementation, and testing
Troubleshooting complex distributed environments
ITIL processes:
Change Management
Incident Management
Request Management
Security remediation and environment hardening
Professional Skills
Strong communication with technical and business stakeholders
Customer-focused mindset
Strong customer service orientation
Nice-to-Have Skills
OpenStack
CEPH
Cinder
Python
Git
Bilingual French and English
Language Requirement
Ability to communicate in English, both orally and in writing, is required due to regular collaboration with colleagues and partners in the United States.
CGI provides a reasonable estimate of the salary range for this position. The calculation of this range depends on various factors, including skill level, geographic market, experience, education, as well as professional licenses and certifications. Compensation decisions are based on the specifics of each individual case. A reasonable estimate of the salary range for this position is between $60, and $,.
#LI-AM
Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.
Skills:
Storage Administrator (Senior) • Montréal, Canada
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