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Canadian Blood Services
Quality Assessor for Canadian Blood ServicesCanadian Blood Services • Winnipeg, Canada
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Quality Assessor for Canadian Blood Services

Quality Assessor for Canadian Blood Services

Canadian Blood Services • Winnipeg, Canada
3 days ago
Job type
  • Full-time
Job description
Elevate donor experiences with Canadian Blood Services as a Temporary full-time Contact Quality Assessor in Sudbury, Ontario. This hybrid role focuses on quality assessments and customer service in the National Contact Centre.

Join a dynamic team dedicated to improving life through quality service. As a Contact Quality Assessor, you'll evaluate interactions between donors and agents, ensuring adherence to high-quality standards. Your role will involve in-depth analysis and recommendations for training and process improvements to enhance service delivery.

Key Responsibilities: • Review and assess donor interactions with NCC agents • Ensure adherence to NCC processes and standards • Provide in-depth process analysis and coaching • Collaborate with NCC Supervisors and Managers regularly • Perform additional duties as required

Requirements: • Post-secondary education in a relevant field • Minimum 3 years' experience in a Contact Centre • Proven quality assessment and evaluation skills • Proficiency in Microsoft Office • Strong interpersonal and communication skills

Bring your expertise in quality assurance and communication to positively impact the donor experience. #J-18808-Ljbffr
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Quality Assessor for Canadian Blood Services • Winnipeg, Canada

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