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Payments Canada
Payments Canada Service Management AnalystPayments Canada • Toronto, ON, Canada
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Payments Canada Service Management Analyst

Payments Canada Service Management Analyst

Payments Canada • Toronto, ON, Canada
9 days ago
Job type
  • Full-time
Job description
Elevate your career with Payments Canada as a Service Management Analyst in a flexible hybrid environment. Drive operational excellence and enhance IT Service Management practices throughout the organization. In this essential role, you will support Payments Canada’s ITSM Practices Team, ensuring the security and efficiency of payment transactions across Canada. You will leverage your post-secondary education and three years of relevant experience specializing in operational support to execute ITIL principles while participating in project delivery and client support. The role offers opportunities to innovate and refine process reporting, enhance technical services, and develop strong client relationships. Key Responsibilities: • Execute ITIL/ITSM management functions for effective operations • Collaborate with project teams for successful implementation • Provide ongoing technical support and customer service • Maintain client relationships and address technical needs • Monitor performance metrics and conduct data analysis Requirements: • Post-secondary education in a related field • Minimum 3 years’ experience in Service Management • ITIL4 certification or commitment to obtain • Ability to participate in on-call rotation • Successful background checks required Make a significant impact on Canada's payment ecosystem, utilizing your expertise in service management. #J-18808-Ljbffr
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Payments Canada Service Management Analyst • Toronto, ON, Canada

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