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Human Ventures LLC
Senior Product Manager IVR Voice PlatformHuman Ventures LLC • Winnipeg, Canada
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Senior Product Manager IVR Voice Platform

Senior Product Manager IVR Voice Platform

Human Ventures LLC • Winnipeg, Canada
2 days ago
Job type
  • Full-time
Job description
Shape client engagement as the Senior Product Manager for RBC’s Interactive Voice Response (IVR) Voice Platform. Lead product strategy, optimize user experiences, and make a significant impact from Waterpark Place.

In this pivotal role with RBC, you will oversee the IVR product, driving the development and implementation of the product roadmap. Collaborate with cross-functional teams to enhance the client experience while monitoring performance and implementing strategic initiatives. You'll engage in project management activities and provide valuable insights to ensure the IVR supports millions of client interactions effectively.

Key Responsibilities: • Establish a balanced product roadmap integrating client experience and cost efficiency • Lead annual enhancement planning and prioritization of initiatives • Monitor channel performance and recommend strategy enhancements • Collaborate with internal groups to improve service levels • Develop action plans from benchmarking results

Requirements: • 5-7 years of product management experience • Strong project management and analytical skills • Technical proficiency in PowerPoint, Excel, and Word • Excellent written and oral communication abilities • Undergraduate degree required

Utilize your product management skills to enhance RBC's IVR experience and client satisfaction. #J-18808-Ljbffr
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Senior Product Manager IVR Voice Platform • Winnipeg, Canada

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