Resource Team Leader

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description: The Resource Team Leader (RTL) provides the necessary leadership and development for a team of high performing Financial Centre (FC) Administrators. The RTL’s goal is to enable Advisors, Advisor staff and leaders. This includes identifying learning needs, delivering defined Sun Life requirements, tools, technology, administrative process training. The RTL works in partnership with their District Directors (DD) to ensure alignment of Head Office Professional Development programs. This role is also accountable for the operational effectiveness of Financial Centre locations which can include, premises, technology, administration, advisor office management and client management processes.

What will you do?

Responsible for running the operations of the FC locations

Leads the FC resource administration team

Conduct regular reviews with each team member ensuring goals and objectives reflect the needs of the company, the FC as well as the requirements of the job

Assess advisor learning needs, recommend, coordinate and deliver any required training

Delivers initial and on-going advisor training, prepares training schedules, arranges for presenters

Enable technology adoption, working in partnership with the Distribution Digital Office and Management team

Provides training on various sales support systems - topics of technology, product and procedures, through group training or one-on-one sessions.

Provides just-in-time PC trouble shooting to resolve technology problems

Provides just-in-time information on insurance products/procedures

Delivers training on compliance and market conduct topics as required

Contribute continuous improvement ideas and support initiatives for the financial centre

Facilities management (premises & equipment)

Oversee administrative process, operating within national policies driving efficiency and effectiveness across locations

What do you need to succeed?

Strong client relationship skills and a client centric mindset

Presentation and facilitation skills with the demonstrated ability to learn and create an atmosphere to motivate others to learn

Sound coaching, performance management and influencing skills

Ability to multitask, prioritize and work in a fast paced, demanding and constantly changing environment

Strong influence and communication skills (written and oral)

Ability to work in a matrix environment

Committed to ongoing personal and professional development

Excellent PC Skills (Windows Operating system, Microsoft Office, Salesforce)

Ability to work independently and with all members of the FC Team

University degree with 3-6 years of experience or an equivalent combination of education and experience – Degree or college diploma preferred

Experience includes coaching, leading and influencing teams, previous experience in the financial services and relationship management

Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French‑speaking colleagues or internal partners across Canada and worldwide

Unique requirements: The location of other Sun Life offices determines the extent of the Resource Team Lead's travel. Travel is expected to other offices, regional/ national training sessions or meetings as required.

What's in it for you?

The opportunity to move along a variety of career paths with amazing networking potential

Flexible Benefits from the day you join to meet the needs of you and your family

We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential

We’re honoured to be recognized as a 2025 Best Workplaces in Ontario by Great Place to Work Canada

We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work, for prioritizing employee well‑being, fostering a positive work culture, and achieving excellence in mental health

*LI-MS

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e‑mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range: 58,000/58 000 - 93,000/93 000

Job Category: Sales - Distribution Support

Posting End Date: 09/08/2026

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