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Linen Chest
Director of Retail Sales & OperationsLinen Chest • Laval (administrative region), QC, Canada
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Director of Retail Sales & Operations

Director of Retail Sales & Operations

Linen Chest • Laval (administrative region), QC, Canada
3 days ago
Job type
  • Full-time
Job description

Director of Retail Sales & Operations

Linen Chest is a Quebec based family‑owned business, a premier retail brand specializing in home fashion, known for exceptional products and unparalleled customer service.

Company Overview

With 37 retail locations in Eastern Canada, the company is at the forefront of transforming homes and lifestyles. It prioritizes digital innovation and places people at the heart of everything it does, constantly evolving and embracing change to stay ahead of the curve.

Responsibilities & Qualifications

  • Develop and execute innovative retail sales strategies aligned with business objectives.
  • Collaborate with cross‑functional teams—including merchandisers, buying, digital marketing, and customer service—to integrate retail sales goals with company‑wide growth plans.
  • Report and partner with the CEO to communicate region‑specific needs and shape broader business strategy.
  • Lead, mentor, and inspire district and store managers to exceed sales targets and keep teams energized and aligned with key objectives.
  • In collaboration with the regional trainer drive a culture of high‑performance sales by coaching teams on effective selling techniques and customer engagement strategies.
  • Monitor and analyse KPIs to assess store performance and identify growth opportunities.
  • Recruit, train, and mentor top talent in sales channels.
  • Foster a culture of respect, inclusivity, and open communication, ensuring well‑being of all retail team members.
  • Ensure adherence to company policies, industry standards, and health & safety regulations.

Qualifications

  • Proven senior retail leadership experience, ideally as Head of Retail Sales & Operations or equivalent.
  • Bachelor’s degree in business, retail management, or related field.
  • Strong leadership and team management skills focused on sales performance.
  • Exceptional communication and interpersonal skills.
  • Bilingual proficiency (French and English).
  • Understanding of retail operations, sales strategies, merchandising, and customer service principles.
  • Proficiency with retail and POS software.
  • Analytical mindset with data‑driven decision‑making ability.
  • Agile and resilient in a fast‑paced environment.

What We Offer

  • Competitive compensation with benefits package.
  • Comprehensive health & wellness benefits.
  • Employee discounts on premium merchandise.
  • Opportunities for career growth and development.
  • Collaborative and supportive team culture.

Additional Information

Apply now if you are a strategic thinker, passionate about sales, and excel in team empowerment. We look forward to hearing from you and shaping the future together.

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Director of Retail Sales & Operations • Laval (administrative region), QC, Canada

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