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PBS Systems
Fixed Ops Automotive Software TrainerPBS Systems • Winnipeg, Canada
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Fixed Ops Automotive Software Trainer

Fixed Ops Automotive Software Trainer

PBS Systems • Winnipeg, Canada
2 days ago
Job type
  • Full-time
  • Permanent
Job description
Job Requirement(s) Travel across Canada and USA approx. 1 week per month

Company Name PBS Systems

Job Location Calgary, AB

Job Type Full-time, Permanent

No. of Openings 1

Internal Job Title STT Trainer – Fixed Ops

Reports To Team Lead, Software Training & Transitions

The Role The Software Training & Transitions (STT) Trainer – Fixed Ops is responsible for delivering effective training and support to customers on the PBS Dealer Management Software. This role focuses on ensuring customers gain the knowledge and confidence needed to successfully use the software, both through virtual and in-person training sessions. You will develop a thorough understanding of all software modules, assist with new software installations, and provide ongoing support throughout the implementation process.

Job Responsibilities

Learn and develop an understanding of all areas of the PBS software and the process for training customers on the PBS software

Develop a strong understanding of data entry processes and other essential tasks

Work directly with customers and train all sessions in assigned module(s)

Maintain a positive relationship with customers, identifying customer needs and ensure they are being met

Responds to internal and external training requests in a timely manner

Write up tickets and investigate issues that arise, expedite issues to corresponding teams

Ensure STT queue is monitored

Maintain documentation and update as processes change within department

Knowledge sharing within own module and others within STT

Take the initiative to learn new products to increase knowledge

Willingness to commit to an ongoing system of education and cross-training

Perform other duties and responsibilities as assigned

MUST HAVE Skills

1-2 years’ experience in a car dealership environment, with a focus in Fixed Operations

Strong computer skills are required, including proficiency in Microsoft Office Suite (Outlook, Word, Excel). The ability to quickly learn and adapt to new software tools is essential!

Ability to travel within Canada and the USA up to 1 week per month; valid passport, visa (if applicable), and full driver’s license are required

Additional Skills

Excellent communication skills, including presentation and public speaking

PBS software experience is a strong asset

Experience facilitating in-person and virtual training sessions is a strong asset

Strong problem solving and troubleshooting skills

Effective time management and organizational skills

Ability to multitask and prioritize

Outstanding documentation abilities

High School Diploma

What We Offer

Pr ofessional Development – Continuous training, industry certifications, and clear pathways for career advancement.

Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean

Comprehensive health benefits - Medical and dental coverage to support your well-being.

Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.

Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.

Employee recognition - Regular appreciation programs and performance-based incentives

Competitive compensation package

Competitive annual base salary

Up to $4,800 per year in product certification bonuses

Outstanding travel incentive bonuses

Additional performance incentives

Attractive referral bonuses

Staff discounts – Exclusive savings with partners such as GM, Dell, and more

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.

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Fixed Ops Automotive Software Trainer • Winnipeg, Canada

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