Service Desk Representative
Location: Winnipeg, Manitoba
Job Type: Permanent | Full-Time
Pay Rate: $20.00/hour
we are seeking a customer-focused and organized Service Desk Representative for our client in the building supply industry.
This role is responsible for assisting customers with sales, estimates, order processing, and product inquiries while providing exceptional customer service in a fast-paced retail environment.
Key Responsibilities:
Assist customers with product selection, purchases, and general inquiries
Prepare and process quotes, estimates, and sales orders accurately
Process invoices and complete daily sales transactions
Answer incoming phone calls and respond to customer requests
Ensure customers receive correct products, pricing, and information
Maintain knowledge of products, pricing, and promotions
Coordinate with other departments regarding orders, stock, and deliveries
Support merchandising, restocking, and maintaining a clean service desk area
Assist with inventory checks and year-end counts
Follow company policies, credit limits, and pricing guidelines
Maintain accurate records, paperwork, and POS system data entry
Qualifications:
Previous customer service or retail experience preferred
Strong communication and problem-solving skills
Basic computer and data entry skills
Ability to multitask in a fast-paced environment
Strong attention to detail and accuracy
Positive, professional, and customer-first attitude
Experience with POS systems is an asset
What’s Offered:
Permanent full-time opportunity
Competitive pay at $20.00/hour
Training and development opportunities
Supportive and team-oriented workplace
Apply today through Staffmax Staffing & Recruiting.
Service Desk Representative • Winnipeg
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