Talent.com
Maarut Inc
Application ArchitectMaarut Inc • Toronto, ON, Canada
Application Architect

Application Architect

Maarut Inc • Toronto, ON, Canada
30+ days ago
Job type
  • Full-time
Job description

1 day ago Be among the first 25 applicants

Direct message the job poster from Maarut Inc

Implementation Phase

  • Provide strategic and technical guidance on Genesys Cloud CX capabilities and best practices to meet operational requirements
  • Collaborate with the vendor and internal teams to design and configure the Genesys platform including call flows, IVR, queues, and integrations, to ensure performance, reliability, and scalability
  • Define and oversee integrations with telephony carriers/SIP trunks, identity providers (Azure AD SSO/SCIM), and/or ticketing systems.
  • Support integration efforts between Genesys Cloud CX and WFM/QA solution, ensuring data integrity and functionality across platforms.
  • Ensure compliance with organizational security policies and data protection standards.
  • Develop migration plan for cut over and work with QA team to develop test scenarios.
  • Document system architecture, configurations, processes, and user guides.
  • Provide training and support to internal users during and after implementation.

Operation Phase

  • Act as primary system admin: user provisioning, role-based access control, telephony configuration, license management
  • Monitor system performance, conduct evaluations, and proactively resolve technical issues.
  • As required may tune IVR, call flows, queue thresholds, to meet evolving SLAs and CX KPIs
  • Coach and upskill IT and Business Operations support staff; deliver knowledge-transfer sessions and create training artifacts
  • Stay current with Genesys platform updates, features, and industry best practices.

Must Haves

  • 7+ experience Genesys Architect call flows, digital channels, and ACD routing
  • 7+ experience in deploying VOIP phone systems with deep knowledge and application of Telephony concepts (SIP, SBCs, QoS, E-911, porting, number plans)
  • 7+ experience SSO/SAML and user lifecycle via SCIM or Azure AD provisioning
  • 7+ experience utilizing REST APIs in development

Seniority level

  • Mid-Senior level

Employment type

  • Contract

Industries

  • IT Services and IT Consulting

Referrals increase your chances of interviewing at Maarut Inc by 2x

Get notified about new Application Architect jobs in Toronto, Ontario, Canada.

#J-18808-Ljbffr
Create a job alert for this search

Application Architect • Toronto, ON, Canada

Similar jobs

RQ10992 - Int. Applications Architect

Source CodeToronto
Full-time +1

ONSITE 5 days - 21 College Street, Toronto.At least 10 years of experience.Experience in structured methodologies for the design, development, implementation and maintenance of applications.Profici... Show more

 • Promoted

Senior Application Architect: Oracle Ebs & Cloud - C$105,400 - C$164,600 A Year

Leading Consulting FirmEast York, Canada
Full-time

Seeking a Senior Application Architect in Toronto to design scalable software systems, integrating with Oracle EBS and cloud services.Requires 8+ years of experience, leadership, and analytical ski... Show more

 • Promoted

Application Architect: Enterprise Systems & Integration

TEEMA Solutions GroupToronto, ON, CA
Full-time

A dynamic technology solutions firm is seeking an experienced Technology Architect to design, develop, and implement technical architectures that meet business objectives.The ideal candidate will h... Show more

 • Promoted

Applications Architect

CCI- Computer Consultants International, Inc.Toronto, ON, CA
Full-time

Lead the design, development, and delivery of enterprise‑grade iOS and Android applications using native (Swift, Objective‑C, Java) and hybrid (React Native, TypeScript) technologies.Architect secu... Show more

 • Promoted

Enterprise Application Ai Architect - $150,000 - $205,000 A Year

GustoEast York, Canada
Full-time

Designs and implements AI and automation solutions across enterprise applications, focusing on transforming internal systems for efficiency and autonomy.Bridges business needs with AI frameworks, e... Show more

 • Promoted

Applications Architect – Intermediate II Toronto, ON II Onsite

Russell TobinToronto, ON, CA
Full-time

Applications Architect - Intermediate.Days (with possible extension).Seeking an experienced Applications Architect with 10+ years of experience to lead solution architecture, cloud application desi... Show more

 • Promoted

Innovative Solutions Architect for Application Efficiency and Development

Insight GlobalToronto, ON, CA
Full-time

Become a Solutions Architect specializing in application architecture and efficiency.This role focuses on developing innovative solutions and maintaining the architecture blueprint.Reporting to the... Show more

 • Promoted

Senior Application Architect

Stantec Consulting International Ltd.toronto, on, Canada
Full-time

Senior Application Architect at Stantec responsible for designing and overseeing the architecture of various software systems, ensuring they are scalable, secure, and integrated with existing syste... Show more

 • Promoted

Senior Application Architect

StantecMarkham, York Region, CA
Full-time +1

At Stantec, we have some of the world’s leading professionals passionate about enabling our business to be its best.Our business teams include finance, procurement, human resources, information tec... Show more

 • Promoted

Enterprise Application Ai Architect

GustoToronto, Canada
Full-time

About GustoAt Gusto, we're on a mission to grow the small business economy.We handle the hard stuff—like payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and custom... Show more

 • Promoted

Senior Principal Architect - Web Engine

Huawei Canadamarkham, on, Canada
Permanent

Huawei Canada has an immediate permanent opening for a Senior Principal Architect.The web, Windowing and Graphics team is exploring novel architectures to accelerate the rendering of ArkUI and web ... Show more

 • Promoted

Maximo Application Architect

LeadingtalentToronto, ON, CA
Full-time

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide.You’ll work with leading companies across industries, helping them shape their hybrid cloud a... Show more

 • Promoted

Senior Application Architect - C$95,000 - C$145,000 A Year

CgiToronto County, Canada
Full-time

Seeking a Senior Application Architect to design and evolve application ecosystems across legacy and cloud environments for mission-critical life insurance systems, ensuring scalability and sustain... Show more

 • Promoted

Application Architect

McCarthy Tétrault LLPtoronto, on, Canada
Full-time

McCarthy Tétrault is a leading Canadian law firm offering a full suite of legal and business solutions to clients in Canada and around the world.With offices in Toronto, Montréal, Québec City, Calg... Show more

 • Promoted

RQ08614 - Applications Architect - Senior

Rubicon PathToronto, ON, CA
Full-time

RQ08614 - Applications Architect - Senior.About the job RQ08614 - Applications Architect - Senior.The Application Architect will be responsible for the following activities and deliverables:.Lead t... Show more

 • Promoted

Oracle Application SaaS & PaaS Architect

The Citco Group LimitedToronto, ON, CA
Full-time

Since the 1940s Citco has provided specialist financial services to alternative investment funds, investors, multinationals, and private clients worldwide.With over 14,000 employees in 45 countries... Show more

 • Promoted

Application Architect

MaxSys Staffing & ConsultingToronto, ON, CA
Full-time

Get AI-powered advice on this job and more exclusive features.MaxSys Staffing and Consulting is seeking an Application/Software Architect.Federal Government Client, in the modernization of internal... Show more

 • Promoted

Applications Security Architect

Ward Technology TalentToronto, Canada
Full-time

Overview Applications Security Architect – CONTRACT – (2-3 days per week).We are looking for an Application Security Architect for a contract role requiring 2-3 days work per week.Onsite is requir... Show more

 • Promoted

Application Architect

Maarut IncToronto, ON, CA
Full-time

Be among the first 25 applicants.Direct message the job poster from Maarut Inc.Provide strategic and technical guidance on Genesys Cloud CX capabilities and best practices to meet operational requi... Show more

 • Promoted

Application Architect (Genesys Cloud)

Dimensional Tech IncToronto, ON, CA
Full-time

Applications Architect - Intermediate — Mostly Remote! Office Location: DT Toronto, Ontario.Note: Please apply on LinkedIn or send your resume to jobs@dimensionaltech.Genesys Architect call flows, ... Show more