Talent.com
VTRAC Consulting Corporation
URGENT – Application/Customer Support Specialist (SaaS Applications), PERMANENT, On-Site PermanentVTRAC Consulting Corporation • Greater Toronto Area
URGENT – Application/Customer Support Specialist (SaaS Applications), PERMANENT, On-Site Permanent

URGENT – Application/Customer Support Specialist (SaaS Applications), PERMANENT, On-Site Permanent

VTRAC Consulting Corporation • Greater Toronto Area
6 days ago
Job type
  • Permanent
Job description

VTRAC Consulting Corporation Intelligent Solutions

Position: Application/Customer Support Specialist (SaaS Applications)

Position Type: Permanent

No. of Positions: 1

Location: Greater Toronto Area

Description

Are you passionate about solving real-world problems, supporting innovative technology, and making a meaningful impact on sustainability? We are scaling rapidly across North America to revolutionize how businesses manage energy, cut emissions, and embrace a greener future. As a SaaS Application/Customer Support Specialist, you’ll be a foundational team member—owning the customer experience, providing product and service support, optimizing day-to-day operations, and directly supporting our mission to build a more energy-efficient world. If you’re excited to work at the intersection of clean-tech, customer success, and operational excellence, this position might be for you.

This job is mainly a Tier-1 Customer Support position in the technology environment.

Key Responsibilities

  • Act as the primary point of contact for clients, providing prompt, accurate resolution for hardware/software issues.
  • Work with data and customers’ demands on the portal, and extensively implement Microsoft Excel data for integration.
  • Maintain clear, well-documented client interactions using CRM and customer support platforms (e.g., Intercom).
  • Coordinate with internal technical teams to manage the end-to-end issue resolution lifecycle.
  • Liaise with third-party vendors and utility providers to ensure accurate energy data and client service continuity.
  • Manage shipping and logistics of hardware devices, including inventory tracking and documentation.
  • Perform regular data hygiene tasks across platforms such as HubSpot and ClickUp to ensure data integrity.
  • Support the Operations Manager with ad-hoc tasks, including administrative, reporting, and internal process improvements

Qualifications

  • Minimum three years in a customer support role, ideally in a startup or fast-paced environment.
  • Experience in delivering support in the technology domain, with a proven track record of working with related tools.
  • Strong hands-on experience with Microsoft Excel for data content integration is a MUST.
  • Experienced with and willing to implement AI tools on a daily basis.
  • Strong written communication skills and comfort using support tools (CRM, help desk, workflow tools).
  • Demonstrated ability to meet or exceed key customer metrics (FRT, TTR, CSAT).
  • High attention to detail with a proactive, problem-solving attitude toward operational tasks.
  • Background in engineering, energy management, manufacturing, or French proficiency is an asset

Toronto . New York . Houston . Palo Alto

Create a job alert for this search

URGENT – Application/Customer Support Specialist (SaaS Applications), PERMANENT, On-Site Permanent • Greater Toronto Area

Similar jobs

Application and Integration Support Specialist

UJA Federation of Greater TorontoToronto, ON, CA
Full-time

Sign in to set job alerts for “Salesforce Administrator” roles.Salesforce Administrator Jobs in United States.Salesforce Administrator – Digital Success Center Team.Senior Salesforce Engineer/Admin... Show more

 • Promoted

RQ08467 - Application Support Specialist - Senior

Rubicon PathToronto, ON, CA
Full-time

RQ08467 - Application Support Specialist - Senior.Job Openings RQ08467 - Application Support Specialist - Senior.About the job RQ08467 - Application Support Specialist - Senior.Under the direction ... Show more

 • Promoted

Application Specialist

CBI HealthToronto, ON, CA
Full-time

Reporting to the Applications Services Team Lead, dealing with all levels of employees, this position provides level 2 helpdesk support and analysis, troubleshooting, and resolution of system issue... Show more

 • Promoted

Senior Application Support Administrator

TEEMA Solutions GroupToronto, ON, CA
Full-time

Senior Application Support Administrator – Wealth Systems.Downtown Toronto | Hybrid 4 days downtown.We’re looking for a Senior Application Support Administrator to manage and support Wealth Managem... Show more

 • Promoted

Application Support Analyst

STACK IT RecruitmentMarkham, ON, CA
Full-time

Are you someone who enjoys solving complex business problems just as much as writing code?.This role is ideal for someone who enjoys troubleshooting, improving existing systems, working directly wi... Show more

 • Promoted

Customer Support Specialist, Software Application Support

EmburseToronto, ON, CA
Permanent

At Emburse, you’ll not just imagine the future – you’ll build it.As a leader in travel and expense solutions, we are creating a future where technology drives business value and inspires extraordin... Show more

 • Promoted

Application Specialist

CBI Health GroupToronto, ON, CA
Full-time

Reporting to the Applications Services Team Lead, dealing with all levels of employees, this position provides level 2 helpdesk support and analysis, troubleshooting, and resolution of system issue... Show more

 • Promoted

Application Support Engineer - Canada

AssetsoftMarkham, ON, CA
Full-time

Markham Central, Canada | Posted on 05/14/2026.The Application Support Engineer (ASE) is a hybrid techno-functional role responsible for providing end-to-end support for business-critical applicati... Show more

 • Promoted

Senior Associate, IT, Application Support Analyst - Flexcube Needed

MUFG Investor ServicesToronto, ON, CA
Full-time +1

Senior Associate, IT, Application Support Analyst - Flexcube Needed.Employment Type: Permanent Full Time.Compensation: CAD 81,000 - CAD 105,000 - yearly.MUFG Investor Services is a trusted partner ... Show more

 • Promoted

Application Support Analyst

Air-tekToronto, ON, CA
Full-time

Air-tek is a Canadian-based software company with a powerful suite of unique products that have already achieved a significant share of a huge global market.The product market fit is excellent, and... Show more

 • Promoted

TCS Application Support Specialist

Tata Consultancy ServicesToronto, ON, CA
Full-time

Become an Application Support Specialist at Tata Consultancy Services, where you'll utilize your Oracle SQL and CA AutoSys skills to provide robust production support for financial applications.We ... Show more

 • Promoted

Toronto Bilingual Application Support Specialist

ScotiabankToronto, ON, CA
Full-time

Become a key player at Scotiabank as a Bilingual Application Support Analyst in Toronto, Ontario.This role focuses on maintaining application functionality and delivering top-tier technical support... Show more

 • Promoted

Application Help Desk Specialist - Frontline Troubleshooter

PathlionToronto, ON, CA
Full-time

A leading support firm in Canada seeks an experienced Help Desk Analyst to provide front line support to public users accessing online systems.The successful candidate will troubleshoot technical i... Show more

 • Promoted

Senior Application Support Analyst

Insight GlobalToronto, ON, CA
Full-time

Insight Global is looking for an Application Support Analyst to join a leading Wealth Management Technology team supporting a portfolio of business-critical applications.This role is ideal for some... Show more

 • Promoted

On-Site Application Support Technician in Toronto

Osler Tax GroupToronto, ON, CA
Full-time

Become part of Osler, Hoskin & Harcourt LLP as an Application Support Technician in Toronto.This full-time role focuses on providing essential technical support for software and hardware issues.Thi... Show more

 • Promoted

CIBC Application Support Consultant Role

CIBC Capital MarketsToronto, ON, CA
Full-time

Join CIBC as an Application Support Consultant, focusing on Fixed Income applications in Toronto.This role is pivotal in enhancing application performance and supporting daily operational needs.You... Show more

 • Promoted

Technical Support Representative, Tier 1

Beanfield Technologies Inc.Toronto, ON, CA
Full-time

Technical Support Representative, Tier 1.Full Time Customer Experience Montréal, QC, CA.Are you passionate about technology and love solving problems? As a Tier 1 Technical Support Representative, ... Show more

 • Promoted

RQ11184 - Sr. Application Support Specialist

Source CodeToronto, ON, CA
Temporary

Application Support Specialist.ONSITE 5 days - 56 Wellesley Street West.Salesforce & SaaS Platform Knowledge .Experience supporting Salesforce-based applications.Familiarity with Salesforce ecosyst... Show more

 • Promoted

Senior Application Support Analyst

RBCToronto, ON, CA
Full-time

Senior Technical System/Support Analyst with QTS Business Client Services Run The Bank (RTB) group is responsible for providing first and second line application support within RBC Capital Markets.... Show more

 • Promoted

Senior Analyst, Application Support

TMX GroupToronto, ON, CA
Temporary

Venture outside the ordinary - TMX Careers.The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations ... Show more