Sr. Business Systems Analyst - Branch & Infrastructure Technology Solutions

Description

:

We’re looking for a highly motivated Senior Business Systems Analyst (L9) to lead technology initiatives supporting the branch environment. In this role, you will play a key leadership position bridging business strategy, branch operations, and technology delivery, ensuring branch technologies are scalable, reliable, and aligned to business outcomes.

You will work on high‑impact, customer‑ and colleague‑facing platforms, including teller systems, workflow solutions, device integrations, and branch modernization initiatives. This role requires strong analytical skills, deep stakeholder engagement, and the ability to lead solution design in complex, regulated environments.

This is a unique opportunity to influence the evolution of branch technologies at scale while acting as a trusted advisor to business and technology partners.

What You’ll Do

• Lead end‑to‑end business and systems analysis for complex branch technology initiatives, from intake through implementation and stabilization
• Act as the primary analysis lead, engaging senior business stakeholders, branch operations, architects, and delivery teams
• Translate strategic business objectives into clear, well‑defined functional and non‑functional requirements
• Develop and maintain high‑quality artifacts including business requirements, functional specifications, process flows, user journeys, and data mappings
• Analyze current‑state branch processes and technologies, identify gaps and risks, and define future‑state solutions
• Provide analytical leadership during solution design, ensuring alignment with enterprise architecture, security, risk, and compliance standards
• Support Agile and hybrid delivery teams through backlog refinement, sprint execution, and dependency management
• Lead and support system, integration, and user acceptance testing activities, including defect triage and resolution
• Identify and proactively manage risks, issues, and dependencies across multiple workstreams
• Mentor and guide junior BSAs, contributing to analysis standards, best practices, and continuous improvement
• Communicate complex concepts, impacts, and trade‑offs clearly to both technical and non‑technical stakeholders

What You Bring

• 5+ years of experience as a Business Systems Analyst, with demonstrated experience leading complex technology initiatives
• Strong expertise in requirements elicitation, analysis, and documentation across large, multi‑stakeholder programs
• Proven ability to operate at both strategic and detailed levels
• Experience working in Agile, hybrid, and/or waterfall delivery environments
• Excellent communication, facilitation, and stakeholder management skills
• Strong analytical and problem‑solving capabilities
• Experience supporting testing, UAT, implementation, and post‑production stabilization
• Undergraduate degree required; degree in Business, Information Systems, Engineering, or related field preferred

Nice to Have

• Experience supporting branch or retail banking technology platforms
• Familiarity with teller systems, workflow tools, device integrations, or customer‑facing applications
• Experience working in financial services or other highly regulated environments
• Experience with Jira, Confluence, ServiceNow, or similar delivery and documentation tools
• Understanding of security, access management, audit, and risk controls in enterprise technology environments

Inclusiveness

Our Commitment to Diversity, Equity, and Inclusion

At TD, we’re committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals.

How We’re Helping Make an Impact in Communities

TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our clients, colleagues, and communities.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

#Li-tech

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet