The Senior Maersk Ground Freight Execution Representative is responsible for the end-to-end execution of high-volume and operationally complex ground transportation accounts. The role ensures reliable service delivery, fast exception resolution, cost control, and continuous improvement across FTL, LTL, Intermodal, and cross-border movements. Acting as a subject matter expert, this role supports customers with tight SLAs and high visibility while mentoring junior execution resources.
Key Responsibilities
Execution & Service Delivery
- Manage execution for high-volume and complex customer accounts
- Plan and coordinate FTL, LTL, Intermodal, and cross-border shipments , including multi-leg movements
- Proactively manage exceptions, delays, and service recovery
- Coordinate closely with carriers, rail providers, and terminals
- Ensure accurate freight documentation and shipment records
Operational Excellence & Cost Control
Perform route planning and optimization using TMS or dispatch toolsManage rate structures, accessorial charges, and cost calculationsHandle complex accessorial, routing issues, and lane optimizationSupport incident, claims, and service failure reportingEnsure compliance with transportation regulations for HAZ or special cargoReduce manual rework through SOP adherence and process improvementsContinuous Improvement & Stakeholder Management
Support SOP creation and continuous improvement initiativesConduct QBRs , scorecards, and carrier performance reviewsEnsure customer and vendor invoicing accuracy and timelinessMaintain effective communication with customers, vendors, and internal teamsScope of Role
High-volume lanes with elevated operational complexityMulti-leg intermodal and cross-border movementsCustomers with tight SLAs and high service expectationsSkills Required
Technical Skills
TMS-based route planning and shipment coordinationFreight documentation and operational record-keepingKnowledge of equipment types and accessorial structuresException management, claims handling, and regulatory complianceData entry and reporting using MS Suite (excel and power point – intermediate).Nice to have – Knowledge about retailers and warehouse appointment booking platforms (COSTCO / WALMART appointment booking) Transporean etcSoft Skills
Strong communication and stakeholder managementAbility to multitask and prioritize under pressureAttention to detail, accountability, and reliabilityProblem-solving, conflict resolution, and decision-makingAdaptability, teamwork, and composure in high-pressure environmentsPay Range -
$68,000 to $75,000
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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