Bilingual French Collections Specialist

Bilingual Collections Specialist

Financial Services | Hybrid Opportunity

Our client is a well-established financial services organization seeking an experienced Bilingual Collections Specialist to join their team. This is an excellent opportunity for a collections professional who thrives in a fast-paced environment, enjoys working with customers, and is confident handling complex, higher-risk accounts.

In this role, you’ll take ownership of a portfolio of delinquent accounts, using your communication, negotiation and problem-solving skills to find effective payment solutions while protecting the company’s financial interests.

If you’re looking to take your collections experience to the next level and work with a more sophisticated portfolio, this could be the opportunity for you.

What You’ll Do

• Manage a portfolio of delinquent, high-risk and escalated customer accounts from initial contact through resolution.
• Conduct high-volume outbound collection calls and establish effective payment arrangements.
• Negotiate solutions with customers experiencing financial challenges while maintaining a professional and customer-focused approach.
• Investigate account issues, assess individual circumstances and determine appropriate collection strategies.
• Manage complex accounts requiring strong judgment, persistence and follow-through.
• Work closely with internal teams to resolve account discrepancies and outstanding balances.
• Coordinate with external partners, including recovery agencies, repossession providers, bailiffs and legal service providers.
• Monitor accounts for potential financial or operational risks and escalate issues when required.
• Maintain detailed and accurate account notes, documentation and collection activity.
• Follow established policies, procedures and regulatory requirements while meeting collection objectives.
• Take ownership of assigned accounts and proactively move them toward resolution.

What You Bring

• 3+ years of progressive collections experience, ideally within a structured financial services environment.
• Bilingual English/French communication skills, both verbal and written.
• Experience managing delinquent, complex or escalated accounts.
• Background in automotive finance, lending, leasing, banking, consumer finance or financial services is strongly preferred.
• Experience with repossession, recovery, legal collections, bailiffs or third-party collection vendors is a strong asset.
• Excellent negotiation, communication and conflict-resolution skills.
• Strong judgment and the ability to make sound decisions in challenging customer situations.
• Comfortable working in a high-volume environment while maintaining accuracy and attention to detail.
• Strong computer skills with the ability to quickly learn new systems and processes.
• A professional approach to handling confidential customer and financial information.
• Demonstrated reliability, accountability and a stable employment history.

Personality Matters

We’re looking for someone who brings more than just collections experience.

The ideal candidate is energetic, personable, positive and team-oriented. You’re comfortable having difficult conversations, can remain calm and professional under pressure, and know how to balance empathy with the need to achieve results.

You enjoy taking ownership, solving problems and working as part of a collaborative team.

Why This Opportunity?

This is an excellent opportunity for an experienced collections professional who is ready to move beyond routine collections and take on a more complex and higher-risk portfolio.

You’ll have the opportunity to leverage your collections expertise, strengthen your negotiation and account-management skills, and make a direct impact on portfolio performance.

Hybrid work model available following an initial in-office training period.

If you’re an experienced English/French bilingual collections professional looking for your next challenge within a reputable financial services organization, we’d love to hear from you.

AI may be used to support certain administrative aspects of our recruitment process. However, all applications and resumes are reviewed by qualified human reviewers, and all screening and hiring decisions are made solely by the hiring team.

The posted salary range reflects expected compensation for this role in accordance with Ontario pay transparency requirements. Actual compensation will be determined based on the successful candidate’s experience, skills, and qualifications and may fall anywhere within the range.