Manager of Clinical & Wellness Services

Prima Living, a proud member of the Primacorp group of companies, is leading the next generation of senior living in Canada with their Amenida brand. Guided by Primacorp's vision and resources, we're growing a network of vibrant, people-first communities that put compassion and connection at the heart of everything we do. Through cultural inclusivity, operational excellence, and genuine care, we're redefining what retirement living can be. Together, Prima Living and Primacorp are building a purpose-driven future where every resident feels valued, supported, and truly at home.

Reports to: General Manager
Job Status: Ongoing Full-Time (Onsite)
Location: 13855 68th Ave, Surrey, BC V3W 2G9
Compensation: $80,000 – $85,000 annually + Bonus
Start Date: As soon as possible

Your Day-to-Day

Resident Care Coordination & Documentation:

• Develop, maintain, and update individualized Personal Service Plans (PSPs) in compliance with BC Assisted Living regulations
• Conduct comprehensive move-in assessments and ongoing reassessments based on health changes or incidents
• Maintain accurate Electronic Health Records (EHR) ensuring confidentiality and data integrity
• Track and manage reportable incidents in alignment with Fraser Health Authority requirements
• Collaborate with the on-site Sage Pharmacy nurse on clinical assessments, medication reviews, and resident health monitoring
• Coordinate hospital discharges and ensure smooth, safe transitions into the community

Fraser Health Authority & Regulatory Liaison:

• Act as the primary contact for Fraser Health Authority (FHA) regarding inspections, licensing, and compliance
• Ensure all care practices meet the Community Care and Assisted Living Act and provincial standards
• Prepare and submit reports, incident notifications, and corrective action plans
• Lead internal audits and maintain ongoing regulatory readiness

Resident & Family Communication:

• Communicate effectively with residents and families
• Lead family care conferences and provide updates on resident health and care plans
• Offer culturally sensitive support and interpretation for residents and families
• Address concerns related to health, wellness, and care services with empathy and professionalism

Staff Training & Development:

• Develop and deliver training on PSPs, incident reporting, EHR documentation, infection control, and emergency procedures
• Ensure staff maintain required certifications and competencies
• Mentor and support care staff to promote a consistent, resident-centered approach
• Identify training needs and support ongoing professional development

Wellness Program Leadership:

• Design and implement health and wellness programs aligned with resident needs
• Coordinate events, workshops, and wellness initiatives
• Collaborate with Recreation, Dining, and external partners to enhance programming
• Monitor and evaluate program effectiveness and resident engagement

Measurement, Reporting & Continuous Improvement:

• Establish and monitor KPIs related to care quality, documentation, and wellness outcomes
• Analyze resident feedback and health data to drive improvements
• Prepare reports for leadership on care performance and compliance
• Participate in committees and cross-functional initiatives to enhance services

What You Bring to the Table:

• Diploma or certificate in Health Care Administration, Gerontology, Community Support Work, or a related field (Bachelor’s degree is an asset)
• LPN License in British Columbia (required)
• Minimum 3 years of experience in assisted living, long-term care, or a related seniors’ care environment
• Strong experience with PSPs, resident assessments, incident reporting, and regulatory compliance in BC
• Familiarity with Fraser Health Authority processes and Assisted Living regulations
• Experience with Electronic Health Records (EHR) systems and Microsoft Office
• Professional fluency in both Korean and English (Asset)

Nice to Have:

• Certifications in gerontology, dementia care, or First Aid/CPR
• Experience working with hospital discharge teams and external healthcare partners
• Strong leadership and staff training experience

Skills & Abilities:

• Excellent interpersonal and communication skills with a compassionate, resident-focused approach
• Strong organizational skills and attention to detail in documentation
• Ability to manage multiple priorities in a fast-paced environment
• Analytical mindset with a focus on continuous improvement
• Flexible and adaptable to occasional evenings or weekends
• Commitment to dignity, respect, and person-centered care

#dmnd

Don't hold back!- apply today, even if you do not tick every skills list. We cherish diverse skill sets, knowing your unique experiences and perspectives enrich our dynamic team.

We are proudly Canadian - rooted in our diverse communities, guided by our values, and committed to growing together from coast to coast.