Talent.com
MHMI
Veterinary Client Outreach CoordinatorMHMI • Chatham-Kent, Ontario, Canada
Veterinary Client Outreach Coordinator

Veterinary Client Outreach Coordinator

MHMI • Chatham-Kent, Ontario, Canada
30+ days ago
Job type
  • Full-time
Job description

Veterinary Client Outreach Coordinator (a.k.a. Pet Parent Reconnector)

Helping pets get back the care they need, one great conversation at a time.

Are you someone who loves chatting with people, building real connections, and making a difference in the lives of pets and their pet parents? Do you have a natural ability to listen, problem-solve, and make people feel comfortable and cared for? If so, you might be exactly who we are looking for.

In this role, you will be the friendly voice that helps pet parents get back on track with their pet’s care. Whether they have missed an appointment, delayed treatment, or just lost touch, you will be there to guide them back with empathy, encouragement, and zero judgment.

What You Will Be Doing

As our Client Outreach Coordinator, you will take a proactive (and genuinely caring) approach to reconnecting with pet parents:

  • Reaching out to pet parents whose pets are overdue for exams, vaccines, treatments, or testing
  • Helping pet parents navigate barriers to care, whether it’s scheduling, cost concerns, or uncertainty about next steps
  • Building real relationships and becoming a trusted go-to person for pet parents
  • Keeping organized notes and follow-ups so no pet (or pet parent) slips through the cracks
  • Supporting the clinic by helping pets get the care they need, when they need it

What You Bring

We are looking for someone who is both compassionate and driven, someone who genuinely cares, but also loves hitting goals.

  • Strong communication skills (phone, email, and text, you are comfortable with all of it)
  • 2+ years in customer service, sales, or a healthcare/veterinary setting
  • A track record of meeting goals or performance targets
  • Comfort with varying PIMS such as Avimark, Cornerstone, AllyDVM, or similar tools
  • A warm, empathetic approach with just the right amount of persistence
  • Strong organization skills, you can juggle multiple conversations without missing a beat

What Success Looks Like

  • More pets coming back in for the care they need
  • Stronger follow-through and continuity of care
  • Meaningful relationships with pet parents built on trust
  • Consistent outreach and thoughtful follow-up
  • A noticeable impact on both pet health and clinic performance

We believe in taking great care of the people who take care of pets.

We will set you up for success from day one. You will start with on-site training, so you feel confident, supported, and connected to the team. Once you are up and running, there is flexibility to move into a remote setup, while still staying closely connected to the clinic and pet parents.

Along with competitive compensation and a supportive, positive team environment, you will have access to full health benefits and wellness plan, an RRSP program, and pet care discounts (because we know your pet is family too).

If you’re looking for a role where your people skills truly matter, we would love to hear from you.

Create a job alert for this search

Veterinary Client Outreach Coordinator • Chatham-Kent, Ontario, Canada

Similar jobs

Veterinary Extern - General Practice

National Veterinary AssociatesWallaceburg, Ontario, Canada
Full-time

An externship experience at an NVA hospital will give students the unique opportunity to understand the day-to-day operations of the practice, and to gain valuable hands‑on clinical experience.Alth... Show more

 • Promoted

Facilities Coordinator (full-time; hybrid option)

Mainstreet Credit Union CanadaChatham, Ontario, Canada
Full-time

We are a dynamic and growing credit union with 10 locations across Southwestern Ontario, committed to providing exceptional financial services to our members.We believe we have the best team in the... Show more

 • Promoted

Administrative Assistant Admin Work At Home - Part-Time Online Focus Group Panel

ApexFocusGroupDawn-Euphemia, Canada
Remote
Full-time +2

We're now accepting participants for focus group studies! You can earn up to $750 per week working part-time from home.Simply register to see if you qualify—no experience as an administrative a... Show more

 • Promoted

Freight Broker (Operating) Agent - Challenger (All Locations)

Challenger Motor Freight Inc.Chatham-Kent, ON
Remote
Full-time

Challenger is seeking motivated individuals to join our team as Freight Broker (Operating) Agent.As a Freight Broker Agent, you'll play a pivotal role in expanding our customer base and providing t... Show more

Veterinary Extern - General Practice (Hands-On, Stipend)

National Veterinary AssociatesWallaceburg, Ontario, Canada
Full-time

A veterinary service provider in Wallaceburg, Ontario, offers an externship for veterinary students.This opportunity allows students to gain hands-on clinical experience in a supportive environment... Show more

 • Promoted

Biology Private Tutoring Jobs Chatham

SuperprofChatham, CA
Full-time

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

Pet Groomer: Weekly Pay, Benefits & Growth

PetSmartChatham, ON, CA
Full-time

An established industry player is seeking a passionate Pet Stylist who loves working with pets and providing exceptional grooming services.This role is crucial in ensuring a positive experience for... Show more

 • Promoted

Store Leader: Grow People, Deliver Pet Care & Benefits

PetSmartChatham, ON, CA
Full-time

A leading pet care retailer in Ontario is seeking a Retail Store Manager to lead store operations, ensuring exceptional customer experiences while managing a dedicated team.The role requires strong... Show more

 • Promoted

Pet Groomer

PetSmartChatham, ON, CA
Full-time

PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM!.At PetSmart, we’re more than just a company.We believe when our associates are happy and healthy, they can provide the best p... Show more

 • Promoted

Part-Time Focus Group Participant - Animal Lovers Needed

ApexFocusGroupChatham, ON, CA
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No call center representative agent experience needed.Call ... Show more

 • Promoted

Dresden Project Coordinator for Utilities

Aecon Group Inc.Dresden, ON, CA
Full-time

Join Aecon Utilities as a Project Coordinator in Dresden, Ontario, focusing on enhancing utility installations.Coordinate operations to ensure project success and workflow optimization.As a key sup... Show more

 • Promoted

Market Research Panelist - Cashier, Warehouse Friendly

ApexFocusGroupDawn-Euphemia, Canada
Full-time +1

Position: Market Research Panelist - Cashier, Warehouse FriendlyOur company is looking for qualified candidates to take part in paid national and local focus groups, clinical trials, and market res... Show more

 • Promoted

Maintenance Manager

Recruiting In Motion - Eastern OntarioSombra, ON, CA
Full-time

About the role/firm: Reporting to the Plant Manager, this position directs and coordinates all the maintenance activities associated with the FORGE Sombra plant, buildings and equipment while ensur... Show more

 • Promoted

Writer/Journalist Internship Part-Time In Worldwide - Remote Worldwide

The Borgen ProjectChatham, Canada
Remote
Part-time +1

Are you passionate about making a difference in the world? Look no further! The Borgen Project is an international organization that works at the political level to improve living conditions for pe... Show more

 • Promoted

Market Research Associate - No Experience

Clubshop | USWallaceburg, Ontario
Full-time

Discover The System Surveoo That’s Helping Newbies Earn Daily.Turn your free time into daily earnings by answering simple surveys.No product or tech skills needed.Join For Free And Start Earn... Show more

CK Vets Veterinary Extern - Clinical Skills

National Veterinary AssociatesWallaceburg, Ontario, Canada
Full-time

Join CK Vets for a Veterinary Externship to develop your clinical abilities in Chatham-Kent, Ontario.Experience hands-on learning in a supportive, animal-focused environment.At the Chatham-Kent Vet... Show more