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Yukon Energy
Customer Service and Billing CoordinatorYukon Energy • Central Yukon (Dawson City), ca
No longer accepting applications
Customer Service and Billing Coordinator

Customer Service and Billing Coordinator

Yukon Energy • Central Yukon (Dawson City), ca
4 days ago
Job type
  • Temporary
Job description
The Opportunity: Customer Service & Billing Coordinator Full‑Time 2‑year Term position, based out of Whitehorse, Yukon.

Compensation: Level 6: $34.73/hr-$41.47/hr PLUS Northern Allowance.

What is in it for you

Competitive Pay with annual cost of living increase

Northern Allowance: $7,000 + 5% Base Pay added to Base Salary

Comprehensive Benefit Package that begins the first day of employment

160 hours of vacation leave, 160 hours of sick leave, 40 hours of special leave

Travel Allowances for employee and their spouse and dependent(s)

Annual Wellness Subsidy

Cell Phone Subsidy

RRSP Match begins first day of employment

Training and Development opportunities

Opportunity to be a part of something greater and help the Yukon

Do you enjoy helping people, solving problems, and being a trusted support during important moments? Yukon Energy is looking for a Customer Service & Billing Representative to join our team in Whitehorse, Yukon. What will you do

Support customers across Yukon Energy’s service areas by responding to billing inquiries, processing payments, coordinating service requests, and assisting with account changes in a professional and customer‑focused manner.

Maintain accurate customer and billing records by processing transactions, monitoring accounts, supporting collections activities, and ensuring work is properly documented within customer information systems.

Help deliver reliable and efficient customer service operations by coordinating work orders, responding to customer concerns, and supporting day‑to‑day administrative and billing processes in accordance with Yukon Energy policies and procedures.

What you need to succeed

Post‑secondary credentials in Business Administration, Accounting, or a related administrative field.

2‑year certificate or 3 years of related work experience in an administrative role

Valid class 5 driver’s license

Proficient with Microsoft Office programs, including Word, Excel, and Outlook

Demonstrated leadership/supervisory skills.

Well organized with excellent time management skills

Strong client service orientation with good interpersonal and conflict resolution skills.

Ability to work in a team and cross‑cultural environment.

Experience with Oracle Customer Care Solutions or end‑use customer billing software is an asset.

Knowledge of the Yukon’s electricity system and regulatory environment, and Yukon Energy’s operating system is considered an asset.

Who we are: Yukon Energy is the primary generator and transmitter of electrical energy in the Yukon territory, operating within the Traditional Territories of Yukon First Nations. We take pride in our commitment to sustainability and collaboration with Indigenous communities across all our operations.

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Customer Service and Billing Coordinator • Central Yukon (Dawson City), ca

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