Putting people first, every day
BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a with a high priority on your personal and professional growth.
Your Opportunity
We are seeking a Manager, Counselling to join our Personal Debt Solutions team anywhere in Canada. This role is a key leadership position responsible for overseeing the Counselling team and ensuring the consistent delivery of high-quality, compliant, and client-focused insolvency counselling services. The successful candidate will bring strong leadership, organizational capability, and deep knowledge of insolvency legislation to guide team performance. The role also requires a hands-on approach, contributing directly to counselling activities, file management, and client deliverables alongside leadership responsibilities.
Responsibilities include:
Maintain the ability to independently manage and conduct up to six counselling sessions per day while balancing leadership and operational responsibilities.
Coordinate and distribute workload across the teams, monitoring progress and ensuring timely completion of assigned tasks.
Partner with Team Leaders to ensure compliance with the Bankruptcy and Insolvency Act, organizational standards, and industry best practices.
Provide guidance and support in resolving complex client and creditor concerns in a professional and timely manner.
Clearly communicate performance expectations, priorities, and operational objectives to team members.
Monitor team productivity and performance to ensure established service levels, quality standards, and individual performance metrics are consistently achieved.
Identify performance gaps and collaborate with Team Leaders to develop and implement effective resolution and improvement plans.
Ensure work is completed accurately, efficiently, and in accordance with quality assurance standards.
Coach, mentor, and support team members in their professional growth, skill development, and subject matter expertise.
How do we define success for your role?
You demonstrate BDO's core values through all aspects of your work: Integrity, Respect, and Collaboration
You understand your client’s industry, challenges, and opportunities; client describes you as positive, professional, and delivering high-quality work
You identify, recommend, and are focused on effective service delivery to your clients
You share in an inclusive and engaging work environment that develops, retains & attracts talent
You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
You grow your expertise through learning and professional development.
Your experience and education
Registered BIA Insolvency Counsellor designation required.
Experience leading, mentoring, and coaching staff, with the ability to support development and drive individual and team performance
Strong knowledge of insolvency legislation, rules, procedures, and industry best practices, with a minimum of five years of related experience preferred.
Proven ability to effectively prioritize and manage competing demands in a fast-paced environment while handling multiple tasks with accuracy and attention to detail.
Flexible and adaptable with the ability to accommodate varying work schedules, including occasional evening hours as required.
Demonstrated commitment to teamwork, exceptional client service, and producing high-quality, detail-oriented work.
Due to the frequent and complex communication with English-speaking clients and partners both within and outside of Quebec, as well as the requirement to draft documentation in English, proficiency in English is essential for this role.
Insolvency Counselling Manager • St. John's, Kenmount Rd
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