Customer Care Representative

Are you a highly motivated, empathetic, and fluent Bilingual Customer Service Representative with a passion for the healthcare or medical device industry? Do you thrive in a collaborative office environment where your communication skills can directly impact a patient’s well-being? We are seeking a dedicated individual for a full-time, permanent Customer Care Representative role in Mississauga.
This opportunity is perfectly suited for an energetic, initiative taking professional looking to build a long term career in the Customer Care field.

In this Customer Care Position position, you will be the primary point of contact for patients, managing their critical urology supply needs. This is a specialized role where providing exceptional service means building positive, trusting relationships with patients.. Your primary duties include managing inbound phone calls and emails, placing orders, and proactively making necessary outbound calls. You will be responsible for providing timely follow-up, addressing inquiries regarding pricing, product availability, and delivery schedules. Furthermore, you will help patients navigate complex insurance coverage inquiries and determine the appropriate course of action based on identified customer needs.



Advantages
• Competitive Compensation: A strong salary ranging from $50,000 to $55,000.
• Career Growth: Significant room for advancement into new projects or other roles.
• Work Environment: Full-time, 5 days a week in-office position in Mississauga.
• Work Schedule: Consistent Monday to Friday, 9:00 AM to 5:00 PM work schedule.
• Comprehensive Training: Structured training provided, including shadowing, showing, teaching, and training modules.
• Essential Equipment: All necessary work equipment will be provided.
• Meaningful Work: The opportunity to be a key member of the Customer Care team, providing vital medical supplies.

Responsibilities
• Providing exceptional Customer Care by building positive, professional relationships with patients.
• Managing inbound phone calls and emails, and proactively making outbound calls to patients for necessary follow-up.
• Providing timely follow up regarding pricing, product availability, and delivery of urology supplies.
• Effectively communicating with customers over phone and email in both English and French would be a strong asset
• Identifying customer needs and determining the appropriate course of action.
• Accurately processing orders and taking payments over the phone.
• Helping customers navigate and understand complex insurance coverage inquiries.
• Making professional product recommendations based on the patient's best end use.
• Collecting general information (DOB, insurance) from patients and ensuring the client database is updated and maintained.

Qualifications
• Exceptional written and verbal communication skills in both English and Quebecois
• Soft Skills: An outgoing, bubbly personality, and a high degree of initiative and proactivity.
• Customer Focus: Proven ability to provide exceptional customer service and manage patient relationships.
• Adaptability: Ability to work effectively with limited specific instructions.
• Technical Proficiency: Demonstrated proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Knowledge of medical terminology preferred, or comfort with basic anatomy (urology/catheters).
• Experience with NetSuite or other accounting/ERP programs would be an asset.
• Ability to effectively communicate and deal with a variety of patients, including elderly individuals.

Summary
This Customer Care Representative role in Mississauga is a unique opportunity to apply your Customer Care skills in the specialized medical device sector. If you are an empathetic, driven, professional ready for growth, we're ready to connect with you. Apply today on our website or reach out directly to one of our specialists to move forward.

If this opportunity doesn’t quite fit your career aspirations, connect with our experts for more job openings. We are committed to guiding you towards work that fits your skills, expertise, and ambitions.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.