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SE Health
Lead Service CoordinatorSE Health • Whitby, Durham Region, CA
Lead Service Coordinator

Lead Service Coordinator

SE Health • Whitby, Durham Region, CA
2 days ago
Job type
  • Full-time
Job description

Lead Service Coordinator – Full Time (Central East)

While working as a SDC Lead, provide team leadership by maintaining staff coverage, providing coordination support to peers, assisting with the onboarding of new Coordination staff, operational support and improvements. Primary back up coverage to the Administrative supervisors.

Responsibilities

  • Liaise with SDC leadership on conflict resolutions for coordination and qualitative improvements on process
  • Assist with the facilitation of team meetings and training sessions
  • Running reports and correcting errors as requested
  • Assisting with the orientation of new Coordination staff
  • Provide team support by managing and escalating operational issues
  • Liaise with other support groups to report issues and/or seek solutions (i.e. WFM, IS Help, Telecom etc)
  • Attend management meetings and actively participate in development of strategies
  • Respond to requests for operational updates and feedback

Requirements

  • Excellent communication and interpersonal skills
  • Ability to effectively interact with staff and management
  • Understand how to motivate, coach and encourage
  • Demonstrated customer service, problem solving and organization skills
  • Ability to prioritize and handle multiple tasks in a high pressure environment
  • Capability to provide out-of-the-box ideas and challenge the 'norm' with logical ideas
  • Suggestions on supporting a fun, high energy environment
  • Applicants have to be a current SE employee in good standing
  • Minimum 1 year experience in a Service Coordination role

Accessibility

If you require accommodations due to illness or disability, please contact Talent Acquisition at careers@sehc.com.

Compensation Details

We use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a replacement position. The hiring pay range is $40,000-$51,000 based on experience.

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Lead Service Coordinator • Whitby, Durham Region, CA

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