Ground Services Attendant - Full Time

Ground Service Attendant

Saskatoon, SK

Full Time / Permanent

Job Purpose

Join our aviation-passionate team based in the land of living skies, Saskatchewan, a great place to live and raise your family. We are Saskatchewan's largest full-service airline and here is your opportunity to join us and work with colleagues who will bring out the best of you. At Rise Air, we offer more than a job, we offer the opportunity to live and work in a vibrant, affordable, growing province, a positive environment, inspiring culture, strong values and career growth.

Primary Responsibilities

• Assist flight crews and customers requiring assistance to enplane/deplane.
• Safely and efficiently operate and maintain ground support vehicles and equipment required to service aircraft.
• Perform custodial duties in and around all company managed facilities e.g., recycling, garbage, cleaning hangars and maintaining grounds.
• Marshall, de-ice and anti-ice aircraft.
• Groom and detail aircraft interiors/exteriors as required.
• Handle baggage and cargo, load, and unload aircraft.

General Responsibilities

• Develop and maintain knowledge of the company's vision, mission, and values.
• Ground service attendants will be cross-trained with customer service attendants, detailers, and cargo agents, where applicable, to provide those duties/coverage when necessary.
• Safety responsibilities as outlined in the Safety Management System (SMS) manual.
• Carry out duties in accordance with health, safety and environment legislation and regulations.

Qualifications

Typically, the knowledge and skills required for this position include a high school diploma, with one to two years' progressive customer service experience. Previous work experience or training in aviation is considered an asset. A combination of education and experience may be considered.

Skills, knowledge, and abilities include

• Demonstrated experience in serving a diverse and complex customer base.
• Professional judgement and well-defined conflict resolution skills in handling sensitive situations with tact, diplomacy, and high ethical standards.
• Excellent time management skills with the ability to organize, multi-task and prioritize.
• Able and willing to work on modified schedules, including early mornings, late nights, and holidays.
• Complete WHIMS and Dangerous Goods Awareness Training.

Equipment Used

• Ground power unit, lavatory cart.
• Tractor tug and related ground handling equipment.
• Forklift, de-icing equipment, aircraft fueling equipment, radio base unit.

Typical Physical and Cognitive Demands

• Required to be on call for evening and weekend shifts and may be required to respond to callouts as required.
• Able to work long and sometimes irregular hours under different weather conditions.
• Ability to lift 70 pounds and to handle customer luggage and freight.
• Able to safely move and provide varied ground services to aircraft and equipment.
• Able to work on elevated work platforms.
• Ground and/or air travel required.

As this is a Safety Sensitive Position, selected candidate(s) must test negative for impairing substances and alcohol prior to employment.

Rise Air is committed to employment equity, diversity and inclusion and we actively support career opportunities for Indigenous people. We work towards creating a respectful environment to explore, learn and communicate and our programs are directly influenced by our organizational values of safety, service, integrity, sustainability and passion. We actively recruit individuals who add their diverse voices and contributions that define the success of our company. All qualified candidates are encourage to apply; however, in accordance with Canadian immigration requirements, Canadian citizens and permanent residents will be given priority. If you have a disability or medical necessity, please notify us and we will work together on your accommodation request.

Rise Air is proudly 100 per cent Indigenous owned. We work together with ownership, communities, stakeholders and industry partners to strengthen Indigenous employee relationships. Preference is given to qualified Indigenous applicants who apply for positions with Rise Air.

We respectfully acknowledge that we are situated on the territories of Indigenous peoples who have occupied these lands for thousands of years, including the First Nations of Treaty 6 (Saskatoon, Prince Albert, La Ronge), Treaty 8 (Black Lake, Fond du Lac, Stony Rapids, Uranium City), and Treaty 10 (Lac la Ronge, Hatchet Lake, Wollaston Lake, Buffalo Narrows), as well as other on-Treaty First Nations and Metis. We recognize that we benefit from the lands. We are dedicated to ensuring that the spirit of reconciliation is honoured and respected and together we are inspiring Indigenization at the heart of Rise Air.