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Sodales Solutions
Director of Customer Success in SaaSSodales Solutions • Winnipeg, Canada
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Director of Customer Success in SaaS

Director of Customer Success in SaaS

Sodales Solutions • Winnipeg, Canada
6 days ago
Job type
  • Full-time
Job description
Join us as the Head of Delivery and Customer Success, focusing on optimizing SaaS product delivery and client satisfaction. This role combines leadership with operational excellence for better outcomes.

In this key position, you will drive execution in SaaS operations and partner with various teams to ensure predictability and quality in product support. Your analytical skills will help you manage metrics while improving customer experiences and delivery processes. Your leadership will play a vital role in building strong teams and managing senior client relationships.

Key Responsibilities: • Evaluate and manage the delivery model from start to finish • Direct resource planning and delivery forecasting • Enhance project reporting and executive communications • Lead customer service operations to boost CSAT and SLA metrics • Standardize delivery and support metrics across teams

Requirements: • 8–15+ years in SaaS or operational leadership • Deep knowledge of SaaS metrics • Demonstrated success in scalable B2B environments • Strong organizational and leadership capabilities • Proficient in data-driven decision-making

Lead transformation in customer success and delivery metrics in the SaaS landscape. #J-18808-Ljbffr
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Director of Customer Success in SaaS • Winnipeg, Canada

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