Personal Support Manager

Position Summary

As a Personal Services Manager (RPN – Registered Practical Nurse), you will oversee the delivery of client care for a community PSW team in the Durham region area. You will ensure high‑quality care is delivered by engaged and experienced PSWs, manage client, employee, and operational metrics, and support the team with your leadership, clinical, customer service, and technical expertise.

Why join SE Health?

• Competitive Total Rewards – comprehensive benefits, pension, flexible pay options, car‑loan support, housing solutions and exclusive staff perks.
• Flexibility & Belonging – hybrid work, flexible scheduling and an inclusive culture that puts people first.
• Purpose & Impact – a national social enterprise where your voice matters to advance health and strengthen communities across Canada.
• Growth – tuition support, training and meaningful career pathways across a future‑focused organization.

RESPONSIBILITIES And ACCOUNTABILITIES

Operational Results

• Provide leadership and engage the staff to achieve or exceed performance targets.
• Maximize team performance through effective and efficient utilization of resources.
• Promote engagement with SE’s private pay business, as appropriate for client circumstance.
• Utilize projections to determine and forecast resource needs.
• Implement communication strategies to promote a shared vision and collaborative working relationships.
• Engage with and support special projects or new programmes as required.

People Management and Team Development

• Regularly evaluate performance and ensure the development of PSW skills and competencies required to achieve Saint Elizabeth’s vision and strategies.
• Coach and manage employees with performance issues and consult appropriately with Human Resources.
• Interview, select, hire and onboard orient new employees.
• Follow employee relations/labor relations processes and relevant policies and procedures.
• Facilitate and maintain team development by providing opportunities to support staff education.
• Ensure compliance with all legislative requirements (Employment Standards, WSIB, Health & Safety legislation, etc.).

Quality Service Delivery

• Conduct complaint and incident investigations relating to client/employee issues and develop appropriate risk management action plans.
• Respond to client feedback and service inquiries in a responsive and timely manner.
• Ensure client care plans are appropriate, consistently executed by the PSW team and support follow‑up visits in client homes at regular intervals.
• Communicate with staff and stakeholders effectively and timely.
• Take appropriate action to understand and meet client needs and preclude refusals of client service.

Requirements

• Regulated health care professional RPN (Registered Practical Nurse), holding a current professional license in good standing in Ontario.
• Bachelor’s degree or diploma required.
• Minimum 1‑year leadership/management experience preferred; 1‑2 years for internal Saint Elizabeth employees.
• At least six (6) months of community nursing experience preferred.
• Demonstrated Saint Elizabeth’s values and core leadership competencies.
• Excellent interpersonal and verbal/written communication skills.
• Ability to work independently and as part of a team.
• Thrives in a fast‑paced environment with multiple competing priorities.
• Outcome‑oriented and able to achieve desired results.
• Sound understanding of documentation standards.
• Demonstrated leadership skills.
• Excellent computer skills/knowledge and familiarity with scheduling systems.
• Ability to work in an on‑call after‑hours rotation.
• A vehicle and valid driver’s licence – and ability to travel for meetings.
• Current CPR certificate.
• Willing and able to provide care for clients, if required.
• Performance management experience preferred.

About SE Health

SE Health is a not‑for‑profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well‑being potential.

Accessibility

If you require accommodations due to illness or disability, please contact Talent Acquisition at careers@sehc.com.

AI And Compensation Details

We use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This is a replacement position. Hiring pay range: $50,000 – $63,000 annually, based on experience.

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