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lululemon
lululemon Technology Manager - Salesforce Service Cloudlululemon • Vancouver, British Columbia, Canada
lululemon Technology Manager - Salesforce Service Cloud

lululemon Technology Manager - Salesforce Service Cloud

lululemon • Vancouver, British Columbia, Canada
30+ days ago
Salary
CA$141,800.00 yearly
Job type
  • Permanent
Job description

Job Details

Description & Requirements

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

This role is part of the Technology leadership team accountable for GEC Technology tracks delivering our core salesforce platform capabilities. This engineering product team focuses on ensuring salesforce (service cloud) platform is stable, secure, and is enabling solutions that drive seamless conversations with guests for our contact center educators, providing seamless service experience, ensure great educator experience thru case management and interaction capabilities.

Our team is fast-paced and taking on exciting new initiatives to support a fast-growing business. We strive to adopt leading-edge technology and seek to improve on the solutions continuously. We are not afraid to try new things, have fun, and encourage each other to take on new challenges. We support each other in growing professionally and personally. We fail forward and learn from our mistakes, thus creating a better path ahead. We create space for team members to share feedback and ideas that can help us continually grow as an organization.

We operate following agile framework and leverage multiple product teams across our various functions. We encourage our teams to norm and figure out the best way to deliver critical business initiatives. We institute a culture of fun and light-heartedness to enjoy work each day. We are inclusive and know that we are stronger as a team then as an individual.

core responsibilities
  • Lead and manage a cross-functional team of Salesforce Engineers, Analysts, Technical Program Managers, collaborate with business partners, and external vendors across multiple workstreams simultaneously.
  • Own people, process, and delivery execution to ensure high-quality, timely, and scalable outcomes for the Salesforce Service Cloud platform.
  • Ensure right capabilities on salesforce platform are appropriately evaluated as new features are released and ensure continuity of business
  • Can lead through challenging trade-off discussions and decisions with stakeholders and leadership
  • Ensure the right skills are applied to the right problems by providing empathetic coaching, technical mentorship, skills development, and career path leadership.
  • Drive the delivery of software that meets business and technical requirements and is resilient, observable, performant, secure, and maintainable.
  • Lead the resolution of production incidents and platform issues in alignment with incident, problem, and change management standards, ensuring operational excellence and stability. Conduct RCA analysis and present to senior stakeholders.
  • Establish, champion, and enforce software development lifecycle (SDLC) and operational support best practices across the team.
  • Stay current with emerging technologies, Salesforce innovations, and industry trends, translating them into actionable improvements for the platform.
  • Build strong partnerships with stakeholders across global markets to drive alignment, transparency, and execution across business and technology teams.
  • Serve as a role model for the organization's IDEA (Inclusion, Diversity, Equity, and Action) principles by promoting awareness, training, and inclusive leadership across the team.


qualifications
  • Bachelor's degree in computer science, Information Technology, or a related field, or equivalent practical experience
  • 8-10 years of experience in information technology, including hands-on experience leading complex, global technology initiatives.
  • 4+ years of experience leading and developing cloud-based engineering teams, ideally in Salesforce or SaaS environments.
  • Proven track record of leading full-stack teams to deliver web, mobile, and cloud-based solutions.
  • Strong understanding of enterprise technology; e‑commerce (CommerceTools, Shopify Plus, Salesforce Commerce Cloud), integration technologies (Kafka, Event Hubs, Kinesis, RabbitMQ), monitoring and observability (PagerDuty, Splunk, Datadog, New Relic, Prometheus/Grafana).
  • Excellent leadership, communication, and stakeholder management skills, with the ability to influence, align, and build consensus across cross-functional teams.
  • Demonstrated ability to thrive in a fast-paced, dynamic environment with shifting priorities, delivering results under pressure.


must haves
  • Acknowledge the presence of choice in every moment and take personal responsibility for your life.
  • Possess an entrepreneurial spirit and continuously innovate to achieve great results.
  • Communicate with honesty and kindness and create the space for others to do the same.
  • Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
  • Foster connection by putting people first and building trusting relationships.
  • Integrate fun and joy as a way of being and working, aka doesn't take yourself too seriously.


additional notes
Authorization to work in Canada is required for this role.

compensation and benefits package

lululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $141,800 - $186,100 annually ; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:
  • Extended health and dental benefits, and mental health plans
  • Paid time off
  • Savings and retirement plan matching
  • Generous employee discount
  • Fitness & yoga classes
  • Parenthood top-up
  • Extensive catalog of development course offerings
  • People networks, mentorship programs, and leadership series (to name a few)


Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.


workplace arrangement

Hybrid

In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.

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Lululemon Technology Manager - Salesforce Service Cloud • Vancouver, British Columbia, Canada

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