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Mackenzie Health
Mackenzie Health Onsite IT Support SpecialistMackenzie Health • North Peel Regional Municipality (Kleinburg), ca
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Mackenzie Health Onsite IT Support Specialist

Mackenzie Health Onsite IT Support Specialist

Mackenzie Health • North Peel Regional Municipality (Kleinburg), ca
3 days ago
Job type
  • Full-time
Job description
Join Mackenzie Health as an Onsite IT Support Specialist, dedicated to delivering top-notch hardware and software support. This position cultivates exceptional user experiences through outstanding customer service and technical know-how.

As a vital member of the Service Delivery team, you'll interface with users across various Mackenzie Health locations to troubleshoot and resolve incidents. Strong problem-solving skills and the ability to communicate effectively with non-technical users in high-pressure scenarios are crucial. The role demands onsite availability across multiple shifts, ensuring broad service coverage for users.

Key Responsibilities: • Provide onsite IT hardware and software support • Troubleshoot diverse devices including desktops and mobile tech • Communicate clearly with staff regarding technical issues • Support clinical workstations and mobile point-of-care devices • Troubleshoot printer setups within corporate environments

Requirements: • Three-year diploma or university degree in IT • Minimum 3 years of progressive support experience • A+ and ITIL V4 certifications are mandatory • Strong troubleshooting skills for Windows 10/11 • Valid driver's license for inter-location travel

Contribute your technical expertise to elevate IT support at Mackenzie Health. #J-18808-Ljbffr
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Mackenzie Health Onsite IT Support Specialist • North Peel Regional Municipality (Kleinburg), ca

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