Senior Business Analyst (SBA3)

Job Description
Job Description – Senior Business Analyst (SBA3) – Provincial Digital Referral Solution
Position Title: Senior Business Analyst (Level 3)
Requisition # RQ00323
Client: Department of Health – Innovation and eHealth Branch
Project: Provincial Digital Referral (PDR) Solution Implementation
Location: Hybrid – Fredericton, New Brunswick, Canada
(Onsite onboarding required; remote flexibility available thereafter)
Duration: Full-time contract – 2 Years with optional extensions

Role Overview
The Department of Health, Innovation and eHealth Branch is seeking a highly experienced Senior Business Analyst (SBA3) to support the implementation of the Provincial Digital Referral (PDR) solution as part of New Brunswick’s broader digital health transformation initiatives.
The successful candidate will play a key role in implementing a comprehensive fax-free referral system designed to improve efficiency, transparency, accessibility, and patient outcomes across the healthcare ecosystem. The solution will support secure health data exchange between healthcare providers, specialists, administrators, and patients while enabling integrated and patient-centered care delivery.
The Senior Business Analyst will lead stakeholder engagement activities, facilitate business and clinical process transformation, gather and document complex requirements, support quality assurance planning and execution, and contribute to operational readiness and transition to support models.

Requirements

Mandatory Requirements (M1 – M7)
M1 – Education

• Bachelor’s degree in Computer Science, Business Administration, Health Informatics, Information Technology, or a related discipline.
  
• Equivalent combinations of education and extensive relevant experience may be considered.
  

M2 – Senior Business Analysis Experience

• Minimum 15 years of recent experience as a Lead Senior Business Analyst.
  
• Proven experience leading:
  
• Business requirements elicitation
  
• Process discovery workshops
  
• Stakeholder interviews
  
• Surveys and facilitation sessions
  
• Experience working with:
  
• Clinical stakeholders including Family Physicians, Specialists, Nurse Practitioners, governing bodies, and healthcare societies
  
• Non-clinical stakeholders including Health Information Management SMEs, operations teams, administrators, and management
  
• Executive leadership and senior governance groups
  

M3 – Complex Enterprise Project Experience

• Minimum 10 years of recent experience delivering business analysis services on large-scale, complex enterprise initiatives involving:
  
• Multiple business units and organizations (4–5+)
  
• More than 15 direct stakeholders and project participants
  
• Multi-year project durations
  
• Business and clinical transformation initiatives
  
• Demonstrated expertise in:
  
• Requirements gathering
  
• Stakeholder engagement
  
• Communication management
  
• Problem solving
  
• Business process transformation
  

M4 – IM/IT Experience

• Minimum 10 years of Information Management / Information Technology (IM/IT) experience.
  

M5 – Quality Assurance Experience

• Minimum 5 years of experience in quality assurance activities focused on:
  
• Test strategy development
  
• Test planning
  
• QA coordination and execution oversight
  

M6 – Bilingual Communication

• Excellent verbal and written communication skills in:
  
• English
  
• French
  

M7 – Submission Compliance

• Vendor submissions limited to a maximum of two candidates per vendor.
  

Desirable Skills & Attributes (D1 – D8)
D1 – Healthcare / eHealth Experience

• Minimum 5 years of experience as a Senior Business Analyst within:
  
• eHealth environments
  
• Healthcare organizations
  
• Canadian public sector healthcare jurisdictions
  
• Experience supporting both:
  
• Project delivery
  
• Operational support initiatives
  

D2 – Documentation & Analysis Expertise

• Minimum 10 years of experience creating:
  
• Business requirements documents
  
• Functional specifications
  
• Workflow and process diagrams
  
• Gap analyses
  
• Decision documents
  
• Technical and operational documentation
  

D3 – Quality Assurance & Testing

• Minimum 5 years of experience in:
  
• QA strategy development
  
• Test planning
  
• Test environment setup
  
• Test case and test data creation
  
• Test execution and reporting
  
• Experience across:
  
• System Testing
  
• Integration Testing
  
• User Acceptance Testing (UAT)
  

D4 – Training & End User Documentation

• Minimum 5 years of experience developing:
  
• User manuals
  
• Training guides
  
• Checklists
  
• End-user onboarding materials
  
• Operational tools and aids
  

D5 – Operational Transition Frameworks

• Minimum 5 years of experience developing operational readiness and transition frameworks including:
  
• Standard Operating Procedures (SOPs)
  
• Support documentation
  
• Service delivery models
  
• Transition-to-operations documentation
  

D6 – Methodologies & Tools

• Demonstrated hands-on experience with:
  
• Agile
  
• Waterfall
  
• Scrum
  
• Kanban
  
• JIRA
  
• Microsoft Visio
  
• BPMN
  
• ALM / Quality Center
  
• Other enterprise business analysis and QA tools
  

D7 – Privacy & Security Compliance

• Familiarity with:
  
• Healthcare privacy regulations
  
• Health information protection legislation
  
• Data confidentiality and security practices within healthcare environments
  

D8 – Bilingual Business Analysis Support

• Ability to perform business analysis and stakeholder engagement activities in both French and English.
  

Key Responsibilities
The Senior Business Analyst will be responsible for:

• Leading stakeholder engagement sessions, workshops, interviews, and requirements gathering activities
  
• Collaborating with clinical and non-clinical stakeholders to identify business needs and operational improvements
  
• Developing detailed business and technical documentation
  
• Creating workflows, use cases, user stories, and process maps
  
• Supporting solution implementation and operational transition activities
  
• Developing quality assurance documentation and coordinating testing activities
  
• Supporting user onboarding, training, and operational readiness initiatives
  
• Facilitating decision-making sessions and maintaining decision logs
  
• Ensuring alignment with healthcare privacy and security standards
  
• Supporting broader eHealth initiatives as required by the Department
  

Requirements
Mandatory Requirements (M1 – M7) M1 – Education Bachelor’s degree in Computer Science, Business Administration, Health Informatics, Information Technology, or a related discipline. Equivalent combinations of education and extensive relevant experience may be considered. M2 – Senior Business Analysis Experience Minimum 15 years of recent experience as a Lead Senior Business Analyst. Proven experience leading: Business requirements elicitation Process discovery workshops Stakeholder interviews Surveys and facilitation sessions Experience working with: Clinical stakeholders including Family Physicians, Specialists, Nurse Practitioners, governing bodies, and healthcare societies Non-clinical stakeholders including Health Information Management SMEs, operations teams, administrators, and management Executive leadership and senior governance groups M3 – Complex Enterprise Project Experience Minimum 10 years of recent experience delivering business analysis services on large-scale, complex enterprise initiatives involving: Multiple business units and organizations (4–5+) More than 15 direct stakeholders and project participants Multi-year project durations Business and clinical transformation initiatives Demonstrated expertise in: Requirements gathering Stakeholder engagement Communication management Problem solving Business process transformation M4 – IM/IT Experience Minimum 10 years of Information Management / Information Technology (IM/IT) experience. M5 – Quality Assurance Experience Minimum 5 years of experience in quality assurance activities focused on: Test strategy development Test planning QA coordination and execution oversight M6 – Bilingual Communication Excellent verbal and written communication skills in: English French M7 – Submission Compliance Vendor submissions limited to a maximum of two candidates per vendor. Desirable Skills & Attributes (D1 – D8) D1 – Healthcare / eHealth Experience Minimum 5 years of experience as a Senior Business Analyst within: eHealth environments Healthcare organizations Canadian public sector healthcare jurisdictions Experience supporting both: Project delivery Operational support initiatives D2 – Documentation & Analysis Expertise Minimum 10 years of experience creating: Business requirements documents Functional specifications Workflow and process diagrams Gap analyses Decision documents Technical and operational documentation D3 – Quality Assurance & Testing Minimum 5 years of experience in: QA strategy development Test planning Test environment setup Test case and test data creation Test execution and reporting Experience across: System Testing Integration Testing User Acceptance Testing (UAT) D4 – Training & End User Documentation Minimum 5 years of experience developing: User manuals Training guides Checklists End-user onboarding materials Operational tools and aids D5 – Operational Transition Frameworks Minimum 5 years of experience developing operational readiness and transition frameworks including: Standard Operating Procedures (SOPs) Support documentation Service delivery models Transition-to-operations documentation D6 – Methodologies & Tools Demonstrated hands-on experience with: Agile Waterfall Scrum Kanban JIRA Microsoft Visio BPMN ALM / Quality Center Other enterprise business analysis and QA tools D7 – Privacy & Security Compliance Familiarity with: Healthcare privacy regulations Health information protection legislation Data confidentiality and security practices within healthcare environments D8 – Bilingual Business Analysis Support Ability to perform business analysis and stakeholder engagement activities in both French and English. Key Responsibilities The Senior Business Analyst will be responsible for: Leading stakeholder engagement sessions, workshops, interviews, and requirements gathering activities Collaborating with clinical and non-clinical stakeholders to identify business needs and operational improvements Developing detailed business and technical documentation Creating workflows, use cases, user stories, and process maps Supporting solution implementation and operational transition activities Developing quality assurance documentation and coordinating testing activities Supporting user onboarding, training, and operational readiness initiatives Facilitating decision-making sessions and maintaining decision logs Ensuring alignment with healthcare privacy and security standards Supporting broader eHealth initiatives as required by the Department