Sterling OMS Support Analyst

Perfaware is seeking a highly skilled Sterling OMS Support Analyst with a strong focus on IBM Sterling Order Management production support and system stability. As a Sterling OMS Support Analyst, you will play a pivotal role in monitoring high-volume retail environments, resolving technical incidents, and maintaining the operational health of supply chain systems.

Functional Skills

Background in computer science, information systems, engineering or engineering degree with programming coursework and an interest in a technical career.

0-3 years experience as Technical Consultant/Software Developer/Systems Analyst/ Production Support Analyst working on Java/J2EE, Oracle or DB2 database, Unix/Linux environments

Excellent problem-solving and troubleshooting skills

Basic knowledge or understanding of full-life cycle of software development.

Familiar with writing SQL queries

Understanding of Unix/Linux and knowledge of shell scripting

Expertise in handling Production support tasks and debugging issues involving multiple systems and teams

Flexible to work occasionally at odd hours (nights or weekends) for deployment/go-live/critical events

Experience with Retail domain or Distribution (warehouse/logistics)

Excellent communication, leadership, collaboration and organizational skills

Must be able to work in a fast-paced environment and in onsite-offshore collaborative manner

Ability to take initiative and ownership on tasks

Basic English skills – able to have brief conversations and respond to emails.

Roles and responsibility

Do Production Support of IBM Sterling OMS Suite including IBM Sterling Store and IBM Call Center for Commerce

Work closely with business & IT users to prioritize issues & find workarounds

Prepare or Review Standard Operating Procedures or similar documents in English & Spanish for business users in Call centers, stores & IT Admins

Participate in the development and continual improvement of the OMS solution through development, manual testing and automated testing

Prepare and Review Technical Design documents related to custom components and enhancements

Collaborate with the Solution Architects, Developers, Business Analysts, Business Managers, testers and Projects Managers as required

Explain the pros and cons of architecture, design and development approaches to business and IT teams

Communicate effectively via multiple channels (verbal, written, etc.) with technical and non-technical staff.

Create, modify or execute shell scripts to run jobs, monitor systems etc.

Write or tweak SQL queries to troubleshoot issues, extract data and generate reports

Plan and execute store rollouts and feature functionality rollout

Plan and execute release deployments in production with minimal downtime and disruption

Handle or enhance build and deployment activities using tools like CI/CD tools like Jenkins, Maven etc.

Stay current with emerging industry trends and technology

Desirable Technical / Functional Skills

Experience with Enterprise applications from Salesforce, Manhattan, JDA or SAP products in Retail and Distribution such as eCommerce - Salesforce Commerce Cloud, IBM WebSphere Commerce, Oracle ATG, Magento, Hybris; ERP – Netsuite or SAP; WMS and Transportation - Manhattan, JDA or SAP products in Retail and Distribution;

Development experience on Java or Javascript, AngularJS

Experience with RDBMS – Oracle or DB2

Exposure to or understanding of Application Servers – WebSphere/Weblogic/Jboss

Knowledge of version control software – GIT/SVN and CI/CD tools like Jenkins

Familiarity with reporting tools, ETL tools or Application monitoring tools

Experience in working in offshore-onsite model

About the Company Perfaware is a global technology consulting company, recognized for its expertise in commerce tech & digital transformation. Our collaborations with the world’s best tech companies help our clients accelerate digital commerce transformation across retail channels worldwide. Perfaware partners with Industry Leaders like Salesforce (Commerce Cloud, Service Cloud, Revenue Cloud & Marketing Cloud), IBM Sterling (Order Management Suite), Blue Yonder (Luminate Commerce), and Kibo Commerce (OMS) to deliver end-to-end omnichannel commerce solutions. Perfaware’s US, LATAM, and India consultants combine their passion for technology and business acumen to create value for our clients. Perfaware’s full-time employees receive complete and competitive benefits. We offer a collaborative work environment, competitive compensation, generous work/life opportunities, and an outstanding benefits package that includes paid time off plus holidays. In addition, all colleagues are eligible for several rewards and recognition programs, including billable bonus opportunities. Encouraging a healthy work/life balance and providing our colleagues with great benefits are just part of what makes Perfaware a great place to work.

For more information, visit us at www.perfaware.com

Please note that visa sponsorship is not available for this position.

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