Salesforce System Administrator

Reporting to the Salesforce Platform Manager, we are looking for a Salesforce System Administrator, who is responsible for maintaining and optimizing the integrity and quality of Bell Canada’s CRM system, Salesforce.com. This individual is driven to deliver key functionality within day-to-day operations and successful delivery of enhancements and upgrades.

Key Responsibilities

Serve as part of a team of system administrators for:

Handle all basic administrative functions within Salesforce, including user support, workflow builds, process automation, build custom apps, and objects

Support day to day operations via problem analysis & troubleshooting

Complete new configuration requests, ranging from simple to complex

Work with cross-functional stakeholders to develop processes to support administrative, development and channel activities

Act as a liaison between users, vendors, and application teams

Complete regular internal system audits and prepare for upgrades

Process & configuration documentation

Proactive Problem-Solving: Identifies critical needs and takes decisive action to address them effectively and efficiently.

Innovation and Continuous Improvement: Actively seeks and implements new ideas and innovative solutions, proactively exploring new areas and opportunities for growth.

Customer-Centric Approach: Demonstrates a deep understanding of customer needs, anticipating and exceeding expectations to drive customer satisfaction.

Analytical and Solution-Oriented: Masterfully applies systematic problem-solving methodologies to complex challenges, consistently delivering effective solutions.

Learning Agility and Continuous Development: Proactively investigates mistakes, fosters a culture of learning from experience, and actively seeks opportunities to expand skills and responsibilities.

Critical Qualifications

Bachelor's degree in Computer Science, Software Engineering, or a related field, or equivalent experience.

3+ years of relevant work experience in Salesforce.com software development.

Required Certifications: Administrator (ADM201 & ADM211).

Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other complex content.

Good understanding of Salesforce.com best practices.

Ability to meet deadlines, handle and prioritize simultaneous requests.

Ability to manage laterally and upwards.

Creative and analytical thinker with strong problem-solving skills.

Excellent problem-solving and analytical skills.

Strong communication and leadership skills.

Adequate knowledge of French is required for positions in Quebec.

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well‑being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

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