Job descriptionWho We Are Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.
Job Summary The Sr. Director of Controls Engineering and Service Management is a senior leadership position within Equinix’s Operations Excellence organization. This role is responsible for establishing engineering standards of excellence for infrastructure monitoring, controls engineering, operational telemetry, and customer service management across Equinix’s global retail and hyperscale data center portfolio. The position ensures critical facility monitoring systems, including controls architecture and associated telemetry platforms, deliver real‑time performance data to critical facilities engineers, the Equinix Operations Center (EOC), and customers. Responsibilities include defining technical standards for control systems and monitoring infrastructure, designing scalable platforms for incident detection and resolution, and integrating automation to enhance operational efficiency. The Sr. Director will lead initiatives to optimize critical infrastructure monitoring, leverage AI and predictive analytics, and scale controls engineering solutions to support global Data Center operations while maintaining industry‑leading uptime and availability.
Responsibilities Team Development & Talent Strategy
Leads and develops high‑performing Controls Engineering, Infrastructure Monitoring, and Service Management teams
Fostering a culture of belonging, innovation, collaboration, and accountability
Drives talent development initiatives, including mentorship, career progression pathways, and leadership training to ensure the team is equipped with the latest skills and expertise
Controls Engineering and Service Monitoring
Own the global process, standards, and performance of Equinix’s controls and critical infrastructure monitoring – including BMS/SCADA platforms, distributed telemetry collection, power and battery monitoring, PUE/WUE data collection, security architecture, and monitoring automation
Drive the evolution of Equinix’s data center observability to next‑generation cloud architecture, leveraging automation and AI
Ensure operational integrity by engineering scalable, secure, and resilient infrastructure
Define centralized monitoring interfaces in collaboration with vendors and integrators
Collaborate with construction design and field operations teams to integrate advanced cooling (e.g., liquid/free) and power (e.g., OSPG) solutions into the control architectures
Ensure compliance with industry standards (e.g., ASHRAE, Uptime Institute Tier classifications) and oversee root cause analysis (RCA) for system failures, driving technical resolutions
Establish service level agreements (SLAs) and performance monitoring (KPIs) for controls engineering, monitoring systems, and customer expectations
Drive continuous improvement through the identification of deficiencies and collaborate with cross‑functional teams to execute improvement opportunities
Service Management Orientation
Establish and maintain the vision for end‑to‑end service management, ensuring consistent and high‑quality support for customers
Design and optimize processes for incident detection, escalation, and communication, ensuring rapid resolution and transparent updates to stakeholders
Specify AI‑driven monitoring, detection, automation, and predictive maintenance to reduce incidents proactively
Drive cross‑functional collaboration between facilities, network operations, and customer success teams to deliver seamless service experiences in a distributed 24/7 operational environment
Data‑Driven Continuous Improvement
Leverage real‑time telemetry and historical data to develop predictive models and improve incident response times
Build dashboards and analytics tools to provide actionable insights into system performance, energy efficiency, and service metrics
Apply machine learning and statistical process control to detect anomalies and optimize system behavior
Benchmark operational performance against industry standards and internal targets, driving continuous improvement and cost efficiency
Engineering Design & Governance
Maintain architecture and engineering standards for control systems and service management infrastructure
Participate in design reviews for new data center builds and retrofits, ensuring alignment with architectural standards and telemetry requirements
Influence Vendor and OEM providers to align product development roadmaps
Ensure security is embedded into every layer of the architecture
Own and enforce the change management process for control systems, ensuring traceability, compliance, and minimal operational risk
Qualifications Education
Bachelor’s degree in Engineering, Networking, Computer Science, or a related technical field; Master’s degree preferred
Experience
10+ years in critical infrastructure engineering, operations, IT, or networking, with at least 5 years in a leadership role overseeing data centers or equivalent high‑reliability environments
Proven expertise in controls engineering, power systems, and cooling technologies within large‑scale operational settings
Experience with service management frameworks and data‑driven operational improvement programs
Technical Skills
Strong background with distributed infrastructure, systems, and network monitoring, including BMS, EMS, SCADA, and PLC systems
Extensive experience with industrial electrical and mechanical system design
Experience with IoT protocols (e.g., Modbus, BACnet, SNMP) and IT/OT security in industrial control systems
Experience with advanced system monitoring and analytics platforms for real‑time monitoring and predictive insights
Leadership Skills
Strong ability to lead global, cross‑functional engineering teams in a fast‑paced, technical environment
Champion of simple, scalable, and secure architectures and solutions
Exceptional communication skills to translate complex technical concepts into actionable service strategies for diverse stakeholders
Other Experience (Preferred): LEAN, operational science, Agile, OT security, ITIL v4, and System Reliability Engineering (SRE) concepts
Key Competencies
Strategic vision for integrating technical innovation with controls engineering and service management
Analytical mindset with a passion for leveraging data to drive operational outcomes
Focused leadership on maintaining uptime in mission‑critical settings
Pay Range Canada - Toronto Office (TRO): 202,000 – 302,000 CAD / Annual
United States - Dallas Infomart Office (DAI): 200,000 – 300,000 USD / Annual
Equinix Benefits As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible.
US Benefits: Insurance (health, life, disability, voluntary plans), Retirement (contributions to retirement plan), Paid Time Off (PTO) and Paid Holidays, eligibility requirements apply to some benefits. Canada Core Benefits: Insurance (healthcare coverage complementing provincial system, life, disability, optional plans), Retirement (Equinix-sponsored retirement or savings plans: DCPP, RRSP, TSFA), Vacation and Paid Holidays. Benefits are subject to change and may be subject to specific plan or program terms.
Equal Employment Opportunity Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an affirmative action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
AI Hiring Disclosure We use artificial intelligence in our hiring process. Learn more here.
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