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Business ArchitectMaarut • Lévis, QC, ca
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Business Architect

Business Architect

Maarut • Lévis, QC, ca
9 days ago
Job type
  • Full-time
Job description
Job Description

The Wealth Management Business Architect with expertise in Salesforce Financial Services Cloud is responsible for supporting the digital transformation of financial organizations by leveraging Salesforce FSC as a strategic driver of business value creation.

They act as a functional and strategic reference across financial domains (banking, insurance, wealth management, retirement), ensuring alignment between business processes, regulatory requirements, and Salesforce platform capabilities in complex, large-scale environments.


Key Roles and Responsibilities

Business Transformation and Financial Expertise

  • Deep understanding of financial services processes:
    • Wealth management
    • Financial planning
    • Banking services
  • Analyze business and regulatory challenges (KYC, AML, fraud, risk).
  • Translate these challenges into transformation capabilities and opportunities using Salesforce FSC.
  • Advise organizations on evolving toward customer-centric operating models.


Salesforce Financial Services Cloud Expertise

  • Design and optimize solutions based on:
    • Salesforce Financial Services Cloud
    • Sales Cloud
    • Service Cloud
  • Leverage FSC for:
    • 360° customer view
    • Financial relationship management
    • Client onboarding
    • Personalized customer service
  • Ensure consistency of Salesforce solutions within complex, integrated IT environments.
  • Translate business needs into Salesforce requirements.
  • Align business processes (relationship management, compliance) with FSC capabilities.


Business Process Management & Optimization (BPM)

  • Map current (as-is) and target (to-be) processes.
  • Lead initiatives in:
    • Business process reengineering (BPR, BPO)
    • Continuous improvement (Six Sigma – Green Belt)
  • Automate processes using:
    • Salesforce
    • BPM/BPA solutions (e.g., Pega, workflows)
  • Facilitate definition of KPIs with project sponsors.


Governance, Strategy, and Transformation

  • Develop CRM strategic roadmaps (2 to 5 years).
  • Ensure alignment between:
    • Business strategy
    • Salesforce CRM capabilities
    • IT architecture
  • Participate in Salesforce governance (standards, prioritization, key decisions).
  • Support organizational change management related to CRM transformations.


Project Delivery and Collaboration

  • Contribute to the delivery of complex Salesforce projects in Agile or iterative mode.
  • Lead business workshops during project phases:
    • Discovery
    • Strategy & Assess
  • Coordinate the design of Salesforce FSC roadmaps and collaborate with:
    • Sponsors
    • Business Analysts
    • Business Architects
    • Salesforce Architects
    • Project Managers
  • Manage multiple initiatives simultaneously in demanding environments.


Requirements

Skills

Salesforce & CRM Skills

  • Experience with large-scale, complex Salesforce implementations in institutional environments.
  • Strong knowledge of:
    • Financial Services Cloud
    • Sales Cloud
    • Service Cloud
  • Experience integrating Salesforce into complex business environments.


Business & Financial Skills

  • Financial services expertise (banking, insurance, wealth, financial planning).
  • Compliance, risk, KYC, AML.
  • Contact centers and customer service.
  • Customer-centric operating models.


Analytical & Strategic Skills

  • Clear, structured communication tailored to executive audiences.
  • Ability to document and present architectural recommendations.
  • Political awareness and understanding of decision-making processes.
  • Ability to work with executives (Director, VP, SVP levels).


Delivery, Collaboration & Leadership

  • Management and coordination of complex projects.
  • Experience working with multidisciplinary teams.
  • Ability to influence without direct authority.




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Business Architect • Lévis, QC, ca

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