Bilingual (EN/FR) Partner Support Representative

A day in the life of a Bilingual Partner Support Representative:

• Provide exceptional customer service to ensure our Partners experience consistent quality.
• Address Partner inquiries and requests via inbound calls and emails with prompt and effective responses.
• Engage with Partners through probing questions to thoroughly understand and address their specific needs.
• Act as a trusted liaison between our Partners and various departments at LendCare.
• Take accountability to solve partner issues from beginning to end.
• Demonstrate comprehensive knowledge of LendCare’s services.

What we are looking for

• Fully Bilingual in English and French
• Minimum 1-2 years of experience in customer service or call center/contact center role.
• Excellent verbal and written communication skills.
• Proven ability to thrive in a dynamic, fast-paced environment.
• Competency in MS Office (Word, Excel); ability to learn new software applications.
• Ability to work Saturdays
• Able to pass background checks (criminal, employment, and credit).
• Must be legally eligible to work in Canada on a full‑time basis at the time of application; we are not able to provide sponsorship.

Why work with us

• Leverage our RRSP match and Employee Share Purchase Plan programs.
• Employee discounts on furniture, electronics, and appliances.
• Access 24/7 healthcare with Virtual Doctor Appointments.
• Personalize your benefits with a customizable package including options for 100% coverage.
• Internal development training programs and platforms including job‑specific training, career coaching, leadership excellence, mentorship, and many others.
• Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.
• For complete picture of total rewards, please click here.

We are offering $20.10/hour CAD for this role, plus the opportunity to earn monthly bonuses.

We’re committed to attracting and rewarding top talent. Our compensation ranges are thoughtfully designed to reflect market competitiveness, internal equity, and the experience and impact each candidate brings to the role.

At goeasy, we believe transparency fosters trust — and that rewarding performance with fair, competitive pay and meaningful growth opportunities is key to our success.

Should your total compensation expectations fall above the posted range, we still encourage you to apply. If selected for an interview, you’ll have the opportunity to discuss this with our recruitment team, as there may be flexibility based on your background and overall fit.

This posting is for an existing vacancy within our team.

Diversity, Inclusion, and Equal Opportunity Employment

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.

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