About the Position:
This is a temporary, full time support staff position replacing a bargaining unit employee. Working 35 hours per week at an hourly rate of $32.10 this role will commence in June and run for 1 year.
Reporting to the Associate Director, Student Success & Access Programs, the Student Success Navigator networks with students, parents, faculty, management and other college resources to provide student support. Organizes and implements a comprehensive student success calendar of events to support college student persistence and retention strategies and targets with a focus on the Day 11/28 early intervention program. Contacts students at academic risk to make referrals to resources that help students be successful. Conducts various student call campaigns at different times throughout the year and provides advising and student scheduling support to other areas during peak start-up times.
Specific Accountabilities:
•Proactive outreach to all new Lambton College students, post-admission/pre-registration through a variety of channels;;
•Identifies student success resources and referral to college support systems. Refer students to all Student Success Services;
•Actively follow up with students at certain ‘touch points’ in the student lifecycle; advising students on transition issues; identifying the need for support, reviewing potential solutions and/or options and facilitating referrals as required to other academic and student success supports on campus;
•Provide post-admission support to students as required;
•Develops and supports work for implementing a student success calendar of events i.e. student alerts, student life activities, important academic dates etc.;
•Assists Counselling with scheduling during Fall/Winter registration and start up;
•Participates in Student Persistence and Retention efforts, helps to assess critical problems and plans initiatives to meet resolutions;
•Provides student success advice;
•Follows up with non-attending students and students at risk through a variety of calling initiatives;
•Coordinates all Student Success call campaigns for current and returning students;
•Assists with Special Projects as assigned (i.e. student surveys, prospective students call campaigns, communication planning, collecting and summarizing data etc.)
•Assists Marketing and Recruitment with outreach as needed;
•Assists with student orientation and welcoming of new students;
•Facilities workshops in coordination with Student Success Services;
•Participates in system-wide student recruiting activities, such as CIP, High School and Employer visits, Orientation, Student Services events, etc.
Qualifications:
•At minimum a 2 year post-secondary diploma in Human Services, Social Sciences, Education or equivalent
•At minimum 2 years experience in an academic environment
•Knowledge of post-secondary programs, services and policies is essential
•Excellent computer skills, including proficiency in the Microsoft Office suite, D2L and Ellucian
•Demonstrated ability to work as part of a team
Student Success Navigator (APPD) • Sarnia, Ontario, Canada
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