Senior Computer Lab Administrator

About this Opportunity

The University of Victoria is one of Victoria's largest employers and one of Canada’s best diversity employers. Together we are more than 5,000 dedicated faculty, librarians and staff supporting the University of Victoria’s diverse academic programs, world-class research and commitment to civic engagement. The start date for this position is flexible. *This position is eligible for a hybrid flex arrangement* Salary Range

Recruitment range: $72,242- $79,650 starting salary

determined by the PEA Collective Agreement. Performance range: $93,951

salary range ceiling is available through annual performance increases. Job Summary

Mandate:

Reporting to the Team Lead, Computer Labs, the Senior Computer Lab Administrator is responsible for providing senior technical leadership to build, maintain, and administer computer labs at the University of Victoria. This position manages physical and virtual computer labs including the hardware, software, policies and management tools to deliver Windows, Mac, and Linux-based computer labs. This position works closely with faculty, instructors, and departments to implement requirements for teaching, learning, and research in UVic computer labs. IT knowledge required includes but is not limited to senior-level expertise managing Windows, Mac, and Linux computers, enterprise networking, virtualization and containerization, application packaging, automated build and deployment tools, information security, software licensing, and enterprise printing. Objectives: Support and maintain computing facilities including:

Software packaging, licensing, and updates Implement appropriate cybersecurity controls. Support for printing, file storage, and other supporting services Develop faculty-specific digital learning environments where required

Train and support users of the computer labs including students, faculty, instructors, and more junior staff supporting the computer labs Translate requests for software and computing environments into technical requirements and implement solutions following best practices and university policies Respond to problems encountered in computer labs Maintain hardware and software inventory and configuration details Manage small to medium projects to deliver new or updated computer labs Due to the critical, time-sensitive nature of the Digital Learning Environment and Support portfolio, this position must be able to act effectively under pressure and be able to diagnose problems and direct their solution quickly and accurately. This position may require you to work outside of normal working hours in an emergency or pre-scheduled basis. Job Requirements

This position requires a level of education, training, and experience equivalent to an undergraduate degree in Computer Science, Engineering, IT, Business or other relevant discipline and a minimum of 2 years of experience including: IT support experience providing support to clients Experience operating and maintaining computer labs or computing facilities Experience resolving complex IT problems related to Windows, Mac, and Linux computers Experience solving complex IT problem escalation and resolution An equivalent combination of education, training, and experience may be considered. Knowledge, Skills, and Abilities

Commitment to valuing diversity and contributing to an inclusive and respectful working and learning environment Demonstrated administrative and organizational skills Demonstrated experience leading and motivating a team of professionals Ability to train and mentor others to help them achieve their goals using technology Ability to apply project management methodology to achieve project goals on time Ability to schedule and prioritize work to achieve stated goals on time Develop work plans and monitor progress to ensure goals are met Ability to identify and analyze issues with complex systems, develop solutions, and implement effective strategies to achieve desired outcomes Ability to collaborate, build and maintain positive relationships with diverse individuals and work effectively in a team environment Ability to adapt to new technologies and understand their impacts on IT support quickly Territory Acknowledgement

We acknowledge and respect the Lək̓ʷəŋən (Songhees and Xʷsepsəm/Esquimalt) Peoples on whose territory the university stands, and the Lək̓ʷəŋən and WSÁNEĆ Peoples whose historical relationships with the land continue to this day. Equity Statement

UVic is committed to upholding the values of equity, diversity, inclusion and human rights in our living, learning and work environments. In pursuit of our values, we seek members who are eager to actively participate in that shared responsibility. We actively encourage applications from members of historically and systemically marginalized groups. Accessibility Statement

If you anticipate needing accommodations for any part of the application and hiring process contact: uviccareers@uvic.ca Any personal information provided will be maintained in confidence. What UVic Offers

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