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MSP Engineer (L2)PeopleSharp • West Kelowna, BC, Canada
MSP Engineer (L2)

MSP Engineer (L2)

PeopleSharp • West Kelowna, BC, Canada
6 days ago
Salary
CA$60,000.00 yearly
Job type
  • Full-time
Job description

Are you a technically skilled IT professional who enjoys solving problems, building client relationships, and working in a supportive MSP environment?

SkySail Technologies is looking for an MSP Engineer (L2) to join our growing team. This role is ideal for someone who thrives in a hands-on support environment, enjoys variety in their day, and wants opportunities to expand their technical expertise while making a real impact for clients.

This is a primarily onsite hybrid role, with approximately 80% of your time spent supporting professional services clients throughout the Interior BC region and the remainder focused on remote support and proactive system maintenance.

What We Offer

  • Competitive salary: $60,000–$70,000 CAD
  • Health Spending Account
  • 10 wellness days annually, plus vacation and paid holidays
  • Hybrid work environment
  • Career growth and professional development opportunities
  • Supportive, collaborative company culture
  • Small, close-knit team where your contributions matter

What You’ll Do

  • Provide onsite technical support to client environments across Interior BC
  • Deliver responsive helpdesk and remote support services
  • Perform proactive maintenance to reduce downtime and prevent recurring issues
  • Configure, deploy, and support workstations, mobile devices, and peripherals
  • Administer Microsoft 365 user accounts and services
  • Troubleshoot desktop, network, and connectivity issues
  • Assist clients with technology best practices and day-to-day IT needs
  • Contribute to documentation and continuous improvement initiatives

What You Bring

  • 1-3 years of IT support or MSP experience
  • Strong Windows 11 desktop support knowledge
  • Experience supporting Microsoft 365 environments, including: Exchange Online, SharePoint, Teams, and Intune
  • Working knowledge of:, TCP/IP, DNS, DHCP, and VLANs
  • Familiarity with Active Directory and Azure AD fundamentals
  • Understanding of backup and disaster recovery concepts
  • Excellent communication and customer service skills
  • Ability to work independently and collaboratively
  • Flexibility for occasional after-hours support
  • Valid driver’s license and ability to travel to client sites

Bonus Skills

  • Mobile device management (iOS/Android)
  • Basic PowerShell scripting

Why Join SkySail Technologies?

At SkySail, you won’t be just another technician. You’ll work directly with clients, gain exposure to diverse environments, and grow alongside a team that values initiative, learning, and collaboration. We believe in supporting our employees as much as we support our clients.

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MSP Engineer (L2) • West Kelowna, BC, Canada

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