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Business Analyst 2Upstaff • Fredericton North, NB, ca
Business Analyst 2

Business Analyst 2

Upstaff • Fredericton North, NB, ca
20 hours ago
Job type
  • Full-time
Job description
Job Description – Business Analyst 2
Requisition ID: RQ00339
Client: Service New Brunswick (SNB) – Business Application Services
Project: Student Financial Services Modernization Initiative
Location: Fredericton, New Brunswick (Remote/Hybrid – Onsite as required)
Contract Duration: Up to 250 Days with Possible Extension up to 1 Year
Start Date: On or after June 29, 2026
Position Overview
Service New Brunswick (SNB), in partnership with the Student Financial Services Division (SFS) of the Department of Post-Secondary Education, Training and Labour (PETL), is seeking an experienced Business Analyst 2 to support the modernization and enhancement of the Student Financial Services platform.
The initiative focuses on improving client experience through modern online services, secure self-service functionality, enhanced communication capabilities, streamlined application processing, data migration, and automation of administrative services. The successful candidate will work closely with technical teams, stakeholders, and subject matter experts to support the design, development, integration, and implementation of enterprise-level business applications.
The Business Analyst will support public-facing functionality enhancements and integrations with PETL’s existing internal Student Financial Services systems while contributing to Agile delivery practices and enterprise transformation initiatives.
Mandatory Requirements (M1 – M4)
M1 – Education
  • University Degree or Post-Secondary Diploma in Information Technology, Computer Science, Business Analysis, or an equivalent program.
M2 – IM/IT Experience
  • Minimum 5 years of IM/IT experience related to:
    • Design of business applications
    • Development and implementation support
    • Maintenance and enhancement of enterprise systems
    • Business and systems analysis activities
M3 – Business Analyst Experience
  • Minimum 3–5 years of experience as a Business Analyst in enterprise-level application delivery environments.
M4 – Communication Skills
  • Demonstrated spoken and written English communication skills with the ability to interact effectively with technical and business stakeholders.
Scored Requirements / Mandatory Skills (S1 – S11)
S1 – Facilitation & Requirements Gathering
  • 3–5 years of demonstrated hands-on experience conducting:
    • Remote and in-person workshops
    • Stakeholder facilitation sessions
    • Requirements elicitation using probing questions
    • Current state and future state analysis
    • Enterprise-level application analysis and design activities
S2 – Process Documentation & Integration Analysis
  • 3–5 years of experience documenting:
    • Business processes
    • Application workflows
    • Process flow diagrams
    • Interfaces between:
      • Application sub-systems
      • Existing and new systems
      • External enterprise systems
S3 – Agile Documentation & UAT
  • 3–5 years of demonstrated experience creating and managing:
    • Requirements Traceability Matrix (RTM)
    • Product backlog
    • User stories
    • Wireframes and prototypes
    • User acceptance criteria
    • User Acceptance Testing (UAT) oversight and coordination
S4 – Business Transformation & Stakeholder Management
  • 3–5 years of experience performing:
    • Business process analysis
    • Use case development
    • Stakeholder engagement across cross-functional teams
    • Business transformation initiatives
    • Application customization analysis
S5 – Communication & Collaboration
  • 3–5 years of demonstrated competency in:
    • Interactive communication
    • Collaboration with technical and business teams
    • Team-oriented project environments
    • Stakeholder relationship management
S6 – Business Analysis Certification
  • Current certification from a recognized professional business analysis organization is considered an asset:
    • PMI-PBA
    • IIBA-CBAP
    • Equivalent BA certification
S7 – Government/Public Sector Experience
  • 1–3 years of experience working within Canadian government or public sector project environments.
S8 – Agile / SAFe Methodologies
  • 1–3 years of demonstrated experience using:
    • Agile methodologies
    • SAFe framework
    • Similar iterative delivery methodologies
S9 – Azure DevOps Experience
  • 1–3 years of experience using Azure DevOps for:
    • Backlog management
    • User story tracking
    • Sprint planning
    • Task management
    • Reporting
S10 – UI/UX & Mobile-Responsive Design
  • 1–3 years of experience designing:
    • User interfaces
    • Mobile-responsive web applications
    • Wireframes and screen mock-ups
    • Client-centric application experiences
S11 – Reporting & Data Analysis
  • 1–3 years of experience collecting, consolidating, and analyzing project data to support:
    • Project status reporting
    • Dashboards
    • KPI reporting
    • Executive summaries
    • Project analytics
Key Responsibilities
The successful candidate will be responsible for:
  • Eliciting and documenting business and functional requirements
  • Preparing functional and non-functional requirement documents
  • Developing user stories, wireframes, screen mock-ups, and use cases
  • Creating and maintaining requirements traceability matrices
  • Supporting Agile software development practices
  • Conducting stakeholder workshops and facilitation sessions
  • Performing current state and future state analysis
  • Supporting test planning and User Acceptance Testing (UAT)
  • Documenting business workflows and process diagrams
  • Supporting data analysis and executive reporting activities
  • Collaborating with developers, SMEs, QA teams, and project stakeholders
  • Supporting procurement assessment activities aligned with SNB policies
  • Assisting with application modernization and integration initiatives
Deliverables
The Business Analyst will be expected to deliver:
  • Functional & Non-Functional Requirements
  • User Stories
  • Wireframes / Screen Mock-ups
  • Requirements Traceability Matrix (RTM)
  • Test Cases
  • Process Documentation
  • Workflow Diagrams
  • Status Reports and Dashboards
  • UAT Documentation
  • Executive Reporting Support
Preferred Qualifications
Candidates with the following will be considered strong assets:
  • Experience working on large-scale enterprise modernization projects
  • Experience supporting public-facing digital service platforms
  • Knowledge of student financial systems or public service delivery models
  • Strong analytical and problem-solving capabilities
  • Experience with cross-functional Agile teams
  • Experience supporting digital transformation initiatives
Work Environment
  • Remote work is acceptable; however, onsite presence in Fredericton, NB may be required as needed.
  • Candidate must be comfortable working in collaborative Agile team environments.
  • Ability to engage effectively with both technical and non-technical stakeholders is essential.


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Business Analyst 2 • Fredericton North, NB, ca

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